Head of Retail Sales
Job Ref: RB192012
The Position
Reporting to the Director, Retail Banking the Head of Retail
Sales will focus, drive, co-ordinate, monitor and review Personal Banking Sales
activities across the bank network and between the regions and head office
support units so as to ensure agreed growth in the Personal Banking sector
Products is met and exceeded.
- Develop
sales strategies for specific product channels, customer segments and
regional segments with an aim of achieving growth and profitability
targets.
- Establish
and manage all checks off relationships between the bank and Corporates
including agreeing on the terms and conditions of the scheme arrangements.
- Establish
product campaign targets, focusing and driving the entire sales team and
personal bankers towards achieving and exceeding the set targets including
monitoring, review and communicating of performance to individuals,
branches and units within the bank.
- Forecast,
plan implement and monitor all regional sales, cost and expenditure
activities within set budget and proactively and promptly device remedial
actions to minimizes the variances between the budget and actual
performance.
- Champion
customer focus and create a customer centric team focuses on new ways to
improve quality against key organizational objectives such as customer
service, productivity or TAT.
- Responsible
for managing opportunity and Risk associated with direct sales unit.
Develop, rollout, maintain and where applicable recommend procedures and
controls that meet/strengthen the requirements of KCB Group policy,
standards, country laws and regulations.
- Ensure
seamless bank’s operations and adherence of procedure standards and that
all products meet the set criteria
- Review
and evaluate Personal banking product proposition with a view to make
improvements to exceed dynamic customer needs, changing economic landscape
and competitor activities.
- Coach,
mentor and develop a high performing team with clear responsibilities and
accountabilities. A key ingredient being inculcation of a performance
management framework
The Person
- University
Degree in a Business Related field from a recognized institution. Those
with an MBA or a Diploma in Banking (AKIB/ACIB) will have an added
advantage.
- Minimum
of 5-6 years proven experience in Sales, Credit and Bank operations
- Experience
in managing sales representatives and commission sales
- Experience
in resolution of customer complaints/relationship management
- A
thorough knowledge of Retail Banking products and services, and extensive
Banking Industry knowledge.
- Excellent
high quality interpersonal, communication and negotiation skills with the
ability to network and develop strong business relations
- A
good understanding of risk and credit policies and procedures.
- Strong
leadership skills with demonstrated competences in championing high
performance management.
- Excellent
planning, Organization, problem solving and analytical skills.
The above position is demanding for which the bank will provide
a competitive package for the successful candidates.
If you believe you can clearly demonstrate your abilities to
meet the criteria given above, please submit your application with a detailed
CV, stating your current position, remuneration level, e-mail and telephone
contacts quoting the job title/reference in the subject field to
recruitment@kcb.co.ke.
To be considered your application must be received by 6th July
2012.
Only short listed candidates will be contacted.
