Position: Assistant Deputy Director (Customer Care)
Advert Number5/2012
Qualifications, Requirements, Duties and Responsibilities
For appointment to this grade, an officer must have: -
(i) A degree in any of the following Mass Communication – Journalism,
International Relation, Social Sciences or any other approved equivalent
qualification from recognized institutions;Advert Number5/2012
Qualifications, Requirements, Duties and Responsibilities
For appointment to this grade, an officer must have: -
(ii) A Masters degree in a relevant field;
(iii) Served satisfactorily in the grade of Principal Corporate Communication/Customer Care Officer, Job Group ‘N’ or a minimum period of three (3) years in an equivalent position in the Public/Private Sector;
(iv) Attended a relevant Senior Management Course at a recognized institution;
(v) Computer Literacy
(vi) Demonstrated merit and ability as reflected in work performance and results.
Duties and Responsibilities
The Officer at this level will be in-charge of the Customer Care and will report to the Head of Corporate Communications and Customer Care.
(i) Identification of Strategic issues on Commission’s Corporate Communication and Customer Care Programmes;
(ii) Manage the Customer Care Centre;
(iii) Deal with Customer/Client complaints;
(iv) Analysis of data on issues reported at the Customer Care
(v) Manage performance appraisal of staff;
(vi) Policy implementation and Review;
(vii) Performance Appraisal.
[P - 63782 x 3189- 66971 x 3349 -70320x3516 - 73836x3691 _77527x3877 - 81404 p.m]
How to apply
Click here to apply online
Closing Date 13/7/2012
