Job Title: Key Account Manager
Company: FCm Charleston Travel Ltd
Location: Mombasa, Kenya
Employment Type:Full Time
SummaryCompany: FCm Charleston Travel Ltd
Location: Mombasa, Kenya
Employment Type:Full Time
Charleston Travel Ltd is seeking a Key Account Manager to do
sales and marketing of air ticketing and travel management services to generate
maximum revenues, expand market share and achieve company’s profitability
targets, while providing outstanding service to customers and ensuring customer
escalations and complaints are dealt with efficiently and conclusively.
Duties & Responsibilities
i) Sales & Marketing Duties
Duties & Responsibilities
i) Sales & Marketing Duties
- Responding
to various tender requests from a variety of sources with regards to Air
ticketing and Travel Management services;
- Follow
up on sales leads, call on clients and solicit business;
- Planning
and managing direct marketing campaigns;
- Building
and maintaining relationships with existing customers through regular
review visits and constant communications;
- Acting
as a contact between the company and its existing and potential markets;
- Gathering
market and customer intelligence;
- Advising
on forthcoming product developments and discussing special promotions;
- Gaining
a clear understanding of customers' businesses and requirements to enable
accurate audience and presentation targets;
- Gaining
a clear understanding of the products, market environment and benefits
related information;
- Reviewing
own sales performance - ensuring sales targets are met;
- Assist
in various branding initiatives for the company including corporate
branding;
- Marketing
support activities & other collaborative duties with the Tours
Department;
- Preparation
of marketing presentations to corporates as need arises;
- Maintenance
of databases and database usage;
ii) Customer Relationship Management Duties
- Providing
help and advice to customers using the organization’s products or services
- Communicating
courteously with customers by telephone, email, letter and face to face
- Handling
face-to-face enquiries from customers
- Reviewing
customer surveys and sending reports
- Investigating
and solving customers' problems
- Handling
customer complaints or any major incidents
- Keeping
accurate records of discussions or correspondence with customers
- Analyzing
statistics or other data to determine the level of customer service
provided
- Visiting
customers to provide a one-to-one service;
- Developing
feedback or complaints procedures for customers to use
- Develop
long-term customer relationships and achieve customer satisfaction goals.
Requirements
The successful candidate will have:
- Business
or marketing-related degree;
- At
least 3 years progressive working experience in sales & marketing;
- Experience
in product launches and branding;
- Customer
care skills;
- Excellent
communication skills both oral and written and ability to communicate well
with people of all levels;
- Must
be self-driven and able to meet deadlines;
- High
level of professionalism, enthusiasm, and a “can do” attitude;
- Works
with minimal supervision and stress tolerant;
- Persuasiveness,
innovation and judgment
- Added
advantage to those experienced in sales & marketing and business
development in the Travel Industry.
- People
currently working in Mombasa or who have previously worked in Mombasa will
have an added advantage.
If your background, experience and competencies match the above
specifications please send a cover letter, your detailed CV indicating daytime
telephone numbers, address and names of three referees to careers@charleston.co.ke
to reach us not later than 8th June 2012.