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Relationship Manager Job in Kenya - SME Banking

Relationship Manager – SME Banking 

Duties and Responsibilities: 
  • Identifying opportunities for selling and cross-selling of the Bank’s products and distributing and monitoring of market information to maximize our market share.
  • Developing and implementing sales plans/activities to acquire profitable business relationships between the Bank and its customers and implementation of plans for customer retention and effective delivery of products and services to existing business customers.
  • Maintaining existing client relationships, attending to client’s needs and managing their expectations.
  • Identifying and evaluating potential customers’ financial and service needs and recommending product/service offerings in liaison with Product Development Manager to suit their needs.
  • Identifying customer potential and credit worthiness and preparing credit proposals in compliance with the Bank’s credit and lending policy.
  • Identifying opportunities for new product development and presenting proposals to the Head of Retail and SME Banking.
  • Tracking and analyzing sales performance of SME Banking products, preparation and submission of reports and implementing correcting or reinforcing action to address shortfalls.
  • Planning and implementing campaigns for sales promotions, drawing and implementing customer calling diaries for the SME banking segment and managing the SME sales teams to achieve set sales targets.
Minimum Qualifications and Experience: 
  • Be a holder of University Degree from a recognized institution.
  • Minimum five years working experience in banking in senior positions in retail/corporate relationship management.
Personal Profile: 
  • Excellent oral and written communication skills.
  • Highly organized and able to prioritize workloads and meet tight deadlines.
  • Strong analytical, problem solving and networking skills.
  • Competence in credit skills, sales and negotiations.
  • Effective people management skills including the ability to establish good professional relationships.
  • Proven record in the delivery of business targets
  • Well versed in the various banking or financial products
Deadline: 16/04/2012


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