Introduction:
StarTimes Media (Kenya) Company
Limited (Referred as StarTimes) aims at providing affordable, various, and
reliable digital TV service to Kenya. This includes not only the set-top-box,
but also digital TV services.
Our services are going
to be available in Nairobi, Mombasa, Kisumu, and nine other cities within this
year. Kenya will be the ninth country covered by the StarTimes Group’s digital
services.
Partnership After-Sale
Service Site
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
The requirements are:
- Major
Business in Electronics
- Stable
Business Shop
- Stable
Technician Staff (Training On Startimes)
For more details, please contact: 0721-720406; email:
service@startimes.co.ke
As part of our growth strategy and in order to strengthen our team to achieve ambitious performance objectives, the company wishes to invite experienced, dynamic and innovative individuals to join us.
1) Call Centre Representative
(Nairobi:12)
Job Objective:
Support and provide superior service via phones, e-mails and faxes as a receiver and caller, use questioning and listening skills that support effective telephone communication.
Duties and Responsibilities:
- Project
a professional company image through phone interaction
- Collect
customer inquiries, explain product function and resolve problems
- Work
with the customer to ensure they are properly serviced
- Take
calls and handle each request to ensure customers are satisfied on the
first call
- Make
follow up calls to ensure customer satisfaction
Skills and Competencies:
- Excellent
communication skills (verbal and written)
- Strong
interpersonal skills, including active listening and empathy
- Flexibility
with regard to work schedule
- Intermediate
computer proficiency - keyboard, mouse, copy-and-paste, typing and
navigating between multiple windows
Education/Experience:
- Bachelors
degree from accredited university in any major required
- 1+ Year
of sales, call-center or customer service experience is preferred
2) Customer Service Representative
(Nairobi:25/ Mombasa:6/ Kisumu:10)
Job Objective:
Responsible for day to day running of customer service centres, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.
Duties and Responsibilities:
- To
provide excellent customer service in sales and after-sales situations
- To
respond to general customer inquiries and complaints in a timely manner
and to resolve issues to satisfaction of customer based on company policy
- To
project a professional company image
- Accurately
respond to questions and assist customers with product features,
installation, setup, troubleshooting and hardware operations
- Assist
customers with their billing and payments needs and accepting payments
- Sell
multiple entertainment products and services as well as hardware systems
and accessories
- Maintaining
a professional appearance, behavior, and conduct
- Effectively
work with peers in a team focused environment
- Perform
other duties as required
Skills and Competencies:
- Responsible,
trustworthy, and personally takes responsibility for actions/consequences
of all staff of business hall
- Able to
handle and difficult situations under pressure with grace and efficiency
- Great
communication skills, listening skills, loves a challenge, can perform
under pressure with limited supervision
- Professional
appearance and the willingness and ability to work evenings and weekend
shifts as needed
Education/Experience:
- Bachelors
degree from accredited university in any major
- Fluency
in English and Swahili
- Prior
customer service experience preferred
3) Dtv Platform Maintenance
(Limuru: 1/ Mombasa:
2/ Kisumu:2)
Please Note,
Initial Training Will Be Done In Nairobi For Two Months.
Job Objective:
To provide maintenance support to the technical operations department of the company.
Ensure all transmission equipment is working at all times and faults and repairs are done in a timely manner.
Duties and Responsibilities:
- To
oversee the optimal performance of the company’s digital tv platform.
- To
maintain the digital tv platform, including transmitters, digital TV
head-end, broadcasting networks.
- To
oversee and assist the construction of the digital TV platform.
Skills and Competencies:
- Advanced
knowledge and experience in digital TV platforms, transmitters, digital TV
front end systems, and broadcasting networks.
- Capable
of working long shifts (night and weekends required).
- Have
strong interest in digital television technology.
- Hard
working, good attitude, strong sense of responsibility, and enthusiasm for
work performed.
Education/Experience:
- Bachelor’s
degree in a relevant field from an accredited university required.
- Experience
in the communications industry and related maintenance experience
preferred.
- Prior
experience in maintenance and support of transmitters and broad casting
equipment.
4) Operation Center Monitor
(Nairobi:2)
Job Objective:
To assist in the construction of the digital broadcasting network, to maintain the said network at its optimal function.
Duties and Responsibilities:
- To
assist in the construction of the nationwide digital TV network and
associated works
- To
maintain the digital broadcasting network once in operation and make sure
that the network is operating at optimal levels
- To
resolve problems with the digital network within set time limits
- Provide
technical support in the workplace to include set-up, maintenance, and
repairs of computers, lan, and other tech equipment
- Test
and troubleshoot equipment
- Miscellaneous
responsibilities as required
Skills and Competencies:
- Experience
in networking, including router, fiber, bandwidth, and wireless networks
- Proactive
and able to work with minimal supervision.
- Highly
motivated and disciplined, with an ability to follow procedures exactly.
- Capable
of working long shifts (night and weekends required)
- Has
strong interest in digital television technology
- Hard
working, good attitude, strong sense of responsibility, and enthusiasm for
work performed
Education/Experience:
- Bachelor’s
degree in related major from accredited university.
- 1+
Years of related experience in the communications industry and related
maintenance experience preferred.
5) Sales Account Executives
(Nairobi: 15/ Mombasa:
6/Kisumu:10)
Job Objective:
- Increase
company sales through new cliental and to maintain a stable and progressive
relationships with current cliental.
- To
ensure smooth and efficient operations of the marketing and sales
department by coordinating and cooperating within departments and between
departments to ensuring that expected sale targets are met.
- To
safeguard company’s property and products according to company’s policies
and procedures. To assist the sales director with any issues related to
the sales department.
Duties and Responsibilities:
- Develop
and maintain accounts.
- Implement
the channel sale policy, and formulate promotion plan
- Enlarge
corporate account market and achieve expected sales targets
- Keep
good relationship with clients, and resolve the problem customers faced,
dealing with customers’ complaints promptly, and collect market
information
- Feedback
and maintain the information of dealers and resellers
- Analyze
the information of dealers and market, and forecast the market trends
- Support
work of delivery, goods provides, goods returning, payment collection,
receipts, accountings checking, etc
- Achieve
the individual sale targets, and submit all the required documents in
time.
- Any
other tasks assigned by the management
Skills and Competencies:
- Ability
to adjust priorities and manage time wisely in a fast-paced environment.
- Ability
to maintain records and documentation pertaining to work force.
- Problem
solving skills
- Possess
strong product and system knowledge.
- Possess
good communications and analytical skills – English and Swahili
- Ability
to provide outstanding service and sales to clients.
Education/Experience:
- Diploma
from a recognized university/college with at least 2 years related work
experience from a fast paced organization.
- Computer
literacy
6) Product Consultant
(Nairobi: 10)
Job Objective:
To provide pre-sales information about the company’s product to potential customers in order to promote the product in a store setting and to provide aftersales service to current customers.
Duties and Responsibilities:
- To
introduce the product to the customer, and to provide the customer with
information about the product, including the product functions and service
through live demonstrations of company’s products at supermarkets and
stores.
- To give
customers a comprehensive understanding of the product in order to
generate purchase intention from the customer, and at the same time to
provide superior after-sales customer service for customers.
- To
consult with customers, to collect customer information and customer
recommendations and comments.
- To
improve service and communication with existing customers including bulk
customers.
- To use
polite langue to provide the best service for customers.
- To take
the initiative to help customers, to be enthusiastic, courtesy, patient,
and thoughtful so that customers feel at ease.
Skills and Competencies:
- Health
and strong, warm and cheerful character, proactive
- Smart
appearance and attractive
- Strong
sense of responsibility and dedication.
- Strong
communication skills, comprehension skills, and ability to execute
required Responsibilities.
- Studious,
and responds quickly to requests.
- Determined
to put a lot of effort and thought into work
Education/Experience:
- Diploma
from accredited university preferred
- Prior
sales or marketing experience preferred
7) Legal Advisor
(Nairobi:1)
Job description and duties:
- To
undertake all related legal work regarding startimes.
- To
provide legal advice and assistance to the divisions and directorates.
- To
provide legal support to other countries according startimes requirements.
Skills and Effectiveness:
- Able to
communicate effectively.
- Analytical
and problem solving skills commensurate with the level of responsibility.
- Attention
to detail.
- Able to
manage time effectively and complete tasks within deadlines.
- Able to
establish effective working relationships.
- Able to
negotiate and influence desirable.
Personal Attributes:
- Equally
able and effective working individually and as part of a team.
- Integrity,
Self-motivation, Self-confidence, Initiative, Flexible approach to range
of work and working hours.
Experience/Achievements:
- At
least two years experience of legal work in an international company or a
influential law firm.
- Familiarity
with labor, broadcasting and communication laws.
- Knowledge
of local authority practice and procedures desirable
Qualifications:
- Llb
from accredited university
- Member
of the law society of Kenya
- Advocate
of the high court of Kenya
- Current
driving license and occasional use of own vehicle desirable
- Available
to travel within territory of Kenya and aboard of Kenya desirable.
8) Customer Service Centre Manager
(Mombasa: 1/Kisumu: 2)
9) Technician
(Mombasa: 5/ Kisumu:
10)
10) Commercial Assistant
(Mombasa:1)
11) Accountant
(Mombasa:1/Kisumu: 1)
12) Audit Assistant
(Mombasa:1/Kisumu: 1)
Competitive salary package and attractive career promotion opportunity are here!
Application:
Qualified candidates
please send your application letters and resumes quoting relevant skills and
experience to the following email address as attachment (word format), with the
title of email as following format: position titlename- mobile number.
The format for the
title of the attachment is the same.
Kindly include names of three referees and a daytime telephone contact.
Interviews will be
done on a rolling basis until the position is filled.
Only shortlisted candidates will be contacted.
Nairobi: hr.kenya@startimes.com.cn
Mombasa: hr.mombasa@startimes.co.ke
Kisumu: hr.kisumu@startimes.co.ke