Our Client, a leading Insurance company in the region, seeks to
recruit an Information Call Centre Agent to
effectively achieve its strategic objectives
Role Summary
Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Key Tasks and Responsibilities:Role Summary
Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Answer
calls professionally
- Respond
to customer enquiries
- Research
required information using available resources
- Handle
and resolve complaints
- Provide
customers with product and service information
- Route
calls to appropriate resources
- Follow
up customer calls where necessary
- Complete
call logs
- Produce
call reports.
- Build
customer’s interest in the services and products offered by the company
- Arrange
for the dispatch information packages, brochures etc. to clients and
interested parties
Skills and Competencies:
- Communication
skills – verbal, written and eloquence
- Knowledgeable
and quick in decision making
- Mature,temperament,patience
and empathy
- Passion
for people
- IT
skills including familiarity of CRM solutions
- Good
memory, ability to comprehend, captures as well as interprets basic
customer information.
- Ability
to follow through
- Self-drive
initiative
- Sound
judgmental powers; ability to manage difficult customer situations
- Attention
to details
Education and Experience:
- Business
related degree
- At
least one year insurance experience
- Progress
in Professional qualification in insurance e.g. ACII, COP preferred
- Knowledge
in customer service principles and practices
- Knowledge
of call centre telephony and technology
- One
year experience in sales and marketing and customer service
How to Apply:
If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.
Deadline for application is Tuesday 15th May, 2012.
Please note that only qualified candidates will be contacted.
If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.
Deadline for application is Tuesday 15th May, 2012.
Please note that only qualified candidates will be contacted.