Demand
Management Specialist
Deloitte is implementing a supply chain strengthening program in Kenya that involves enhancing and developing people, process, and technology.
We currently have an exciting opportunity for a Demand Management Specialist to help in strengthening the organisation’s customer and demand management processes.
The Demand Management Specialist based in Nairobi, Kenya will serve as a team
member responsible for strengthening customer service processes within a
medical supplies agency.Deloitte is implementing a supply chain strengthening program in Kenya that involves enhancing and developing people, process, and technology.
We currently have an exciting opportunity for a Demand Management Specialist to help in strengthening the organisation’s customer and demand management processes.
The Demand Management Specialist will support the Supply Chain Lead, and the team to successfully execute all activities related to strengthening customer and demand management business processes.
This project is fast-paced, dynamic and demanding. Candidates should be able to perform under pressure and be proactive.
Key duties include:
- Perform
process reviews, identify and implement improvement opportunities to
strengthen medical supplies demand analysis, customer order and complaints
management processes
- Develop
detailed documentation of processes, activities, tasks, roles and
responsibilities, and software requirements
- Develop
training material on Customer Service policies, processes, and procedures
- Support
Supply Chain Lead and other supply chain advisors during engagement with
stakeholders to advise on strengthening customer service as an integrated
part of the supply chain strengthening
- Introduce
customer service and demand management best practices into operations
Required qualifications include:
- Subject
matter expertise and experience in customer service including demand
analysis, forecasting (demand planning), customer order and complaints
management
- Knowledge
and experience ¡n developing process flow diagrams
- Development
of standard operating procedures and organizational policies and tools
- Team
player
- Advanced
skills in writing and communication.
- Minimum
five years experience and proven track record in customer service
optimisation, preferably with health supply chains
- Experience
in an ERP implementation is desirable
- Masters
degree in related field is an added advantage
- Project/consulting
experience is an added advantage
- Experience
at a managerial or, minimally, a supervisory level
- Candidate
must be proactive and be able to seek information, evaluate processes,
provide concise recommendations and implement solutions in a fast-paced
setting
- Strong
experience in technical writing and communication is an added advantage
Deloitte seeks to recruit well qualified personnel for an
ongoing USAID-funded medical supply chain project.
Interested persons should submit a CV and cover letter in Microsoft Word format within 7 days of this publication to info@kspkenya.com, subject line of: “Demand Management Specialist “.
Only shortlisted candidates will be contacted.
Interested persons should submit a CV and cover letter in Microsoft Word format within 7 days of this publication to info@kspkenya.com, subject line of: “Demand Management Specialist “.
Only shortlisted candidates will be contacted.