M-KOPA is a registered Kenyan business, founded in 2011 but
stemming from pilot trials since 2009. The founders of M-KOPA include former
executives from Safaricom and Vodafone Group who also started and led M-PESA
from the start. These people form an integral part of M-KOPA as a company.
M-KOPA’s head office is in Nairobi with a regional office in Eldoret, soon expanding to the larger Western Kenya region. We have a qualified dedicated team of over 25 employees Kenyan and international staff, experienced and seasoned in different fields like finance, distribution, sales and marketing and customer care.
M-KOPA’s technology and company culture are based in the belief that using
innovative, disruptive (radical) mobile technology, we can help ordinary
mwananchi to uplift their living standards, and bring development in a
community, while building a strong business.M-KOPA’s head office is in Nairobi with a regional office in Eldoret, soon expanding to the larger Western Kenya region. We have a qualified dedicated team of over 25 employees Kenyan and international staff, experienced and seasoned in different fields like finance, distribution, sales and marketing and customer care.
As a member of the M-KOPA team, you will be part of a new and exciting venture, changing the lives of ordinary Kenyans.
The Job
Reporting to the Head of Customer Care, your duties will include but are not limited to:-
- Assisting
customer with general , account and technical queries over the phone
- Provide
and educate customers and potential customers with product and service
information
- Maintain
Customer records
- Make
and receive calls as assigned by Head of Customer Care or Designated
Supervisor
- Correctly
update the Care Log for every customer/ dealer interaction
- Identify
and escalate priority issues to Head of Customer Care
- Be
pro-active in coming up with ways on how to improve customers’ repayment
rate AND reduce default levels
- Be
aware of all on-going incentives &/or bonuses offered to customers
- Actively
participate in team meetings
- Be
pro-active in coming up with realistic ways to better the Customer Care
department
- Report
any suspected fraudulent activity to Head of Customer Care
- Any
other duties assigned by the Head of Customer Care
Qualities
- Customer
Care AND Call centre experience
- Passionate
about customer care and exceeding customer expectations, consistently
- Fluent
in English AND Swahili
- Computer
literate/Experience with MIS
- Fast
learner
- An
excellent communicator
- Able
to work well with strict deadlines and under minimum supervision
- Analytical
- Ability
to meet and exceed targets
- An
excellent negotiator
- With
extraordinary initiative
- Pro-
active
- A
Team player
If you fit this profile,
please send an application letter, quoting your current and expected salary,
and résumé to june@m-kopa.com by Friday, 13th April 2012.
Only short-listed applicants will be contacted by 23rd April 2012.
Only short-listed applicants will be contacted by 23rd April 2012.