Position: Bar - Tender
Scope and General Purpose:
To prepare bar, including all necessary mise-en-place for service; and to serve customers in a professional, efficient and courteous manner.
Main Duties and Responsibilities:
Scope and General Purpose:
To prepare bar, including all necessary mise-en-place for service; and to serve customers in a professional, efficient and courteous manner.
Main Duties and Responsibilities:
- Setting
and maintaining high standards of bar service in assigned area.
- Ability
to establish and maintain positive relations with both customers and
colleagues alike.
- Build
strong relationship with both potential and existing clients.
- Using
feedback to continually improve the Bars offer.
- Have
a good knowledge of all beverages and menus and be able to liaise with the
Bar Supervisor for any changes on a daily basis.
- Ensuring
that all bar areas are clean and tidy at all times.
- Serving
beverages and associated services to the required standard and ensures
current stock levels are maintained
- Ensuring
that the cellars and back of house areas are neat, clean and tidy.
- Ensuring
correct and accurate billing of all drinks served.
- Attend
to customer complaints courteously.
- Helps
patrons select beverages by presenting menu; suggestive selling and
explaining daily specials.
- Answering
beverage preparation questions; offering cocktails and aperitifs;
identifying appropriate wines.
- Maintains
bar experience by inquiring of needs; removing courses as completed;
replenishing stocks; refilling wine glasses; being alert to spills or
other special needs.
- Concludes
bar experience by acknowledging choice of bar; inviting patrons to return.
- Obtains
bar revenues by totaling charges; issuing bill; accepting payment;
returning change or credit card.
- Protects
patrons/guests by adhering to sanitation, safety, and alcohol beverage
control policies.
- At
all times to be aware of and practise good customer relations, assisting
the guest as required.
Knowledge, Skills and Abilities Required
- College
Diploma in Hotel Management with four (3) years experience in a similar
position
- Strong
communication and interpersonal skills
- Excellent
customer service
- Good
organizational and time management skills.
- Good
computer knowledge
Closing date for receiving applications is 13th April 2012.
Only shortlisted applicants will be contacted.
