Position Description:
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction.
The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
In addition, the AM will should build relationships with clients to encourage
new and repeat business opportunities.The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction.
The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
Responsibilities:
- Responsible
for all client communications, conflict resolution, and compliance on
client deliverables and revenue.
- Reviews
all major deliverables (i.e. strategic brief, function spec, tech spec,
etc.) to ensure quality standards and client expectations are met.
- Ensures
that client issues are dealt with in an efficient manner, informing the
Account Director or Managing Director of any problems that may arise.
- Owns
the contract and contract renewals for new work for an existing client.
- Approves
Change Orders and invoices, and is responsible for payment collections.
- Works
closely with the project team in order to maintain a continuous knowledge
of project status in order to identify potential issues and/or
opportunities within or related to the project.
- Ensures
that all processes and procedures are completed, quality standards are
met, and that projects are profitable.
- Aware
and in pursuit of opportunities for account growth and new business,
involving the Account Director, Sales or other Q-Bridge support.
- Communicates
the client's goals and represent the client's interests to the team.
- Provides
regular two-way communication between the client and team, to provide
strong team representation and set proper client expectations.
- Understanding
of company capabilities and service, and effectively communicates all
offerings to the client.
- Reports
to the Account Director, providing regular input on all account activity,
including status and call reports on a weekly basis.
Requirements:
- Proven
Account Management skills required in order to create, maintain and
enhance customer relationships
- Minimum
1 year of Account/project management experience
- Extremely
detail oriented
- Technical
competence (understand software, hardware, networks, etc)
- Motivated,
goal oriented, persistent and a skilled negotiator
- High
level of initiative and work well in a team environment
- Excellent
written and oral communication skills
- Handles
stressful situations and deadline pressures well
- Plans
and carries out responsibilities with minimal direction
- Undergraduate
degree
When applying:
Please include a cover letter, resume and at minimum a link to your personal URL/portfolio.
We’ll accept .PDF portfolios in of links or online samples of your work, but please submit these as a download rather than an attachment.
Send to jobs@kehldesign.com
Please include a cover letter, resume and at minimum a link to your personal URL/portfolio.
We’ll accept .PDF portfolios in of links or online samples of your work, but please submit these as a download rather than an attachment.
Send to jobs@kehldesign.com
