Company
Profile: Our
Client is a worldwide co-leader of the global spirits and wine industry.
The company is primarily focused on premium spirits (the high-margin segment of the industry), and has leading premium brands in all key spirits categories
Job Title: Supply Chain and Customer Service Manager
Reports To: Regional Director EAThe company is primarily focused on premium spirits (the high-margin segment of the industry), and has leading premium brands in all key spirits categories
Job Title: Supply Chain and Customer Service Manager
Location: Nairobi
Main Purpose of the Job
Define and communicate customer service and supply chain policies for the EA region.
Provide high quality service to customers ensuring good treatment of all East African sales orders within budgeted costs.
For PR Kenya, direct responsibility;
For the rest of the East African region, most of the tasks are delegated to PRSSA (procurement, stock management, order processing, transport, etc...) but the CS&SC manager is the interface between PRSSA and East African teams and must ensure a proper follow up to ensure that customer service is provided at the required level, according to agreed supply chain policies.
For PR Kenya, manage directly the relationship with our appointed global logistic provider
Create and maintain valuable links with customers, administrative and logistical services providers, suppliers and sales and marketing teams.
Ensure procurement of all brands and POS materials. Manage stock of products + POS + special packs.
Provide replenishment forecasts based on sales forecasts.
Recruit / train / manage the Customer Services & Supply Chain team if expansion needed.
Propose and manage Customer Service and Supply Chain budget.
For the EA Region, follow up of customer's service according to KPI.
Assist in providing replenishment forecasts based on sales forecasts.
Key Responsibilities
Customers Services (PRK and EA region)
1. Sales
- Ensure global
customers satisfaction.
- Ensure orders
are processed in system according to customers / Sales manager / Key
accounts instructions, and to available stock.
- Assist Sales
team with daily relationship with customers, inform them on pending orders
- Ensure orders
are correctly coordinated with logistic operator, production plants or
warehouses.
- Ensure shipments
are made in accordance to the agreed Incoterm, follow up shipments in case
of any litigation
- Negotiate with
carriers and forwarders; seek constant improvement of service and prices
- Handle specific
labeling issues and stickers stocks.
- Monitor VAP's
stocks and shipment according to information received from Marketing
Manager.
- Ensure normal
treatment and follow up of orders / identify delays and issues and solve
them
- Question and
improve Incoterms policy.
2.
Administration
- Ensure correct
invoicing
- Ensure any
documents needed by customers is issued, or obtained from brand manager
- Monitor and
control freight, brand owners, or other invoices. Ensure team claims when
necessary
- Supervise
treatment of documentary Letters of Credit when necessary
- Ensure month-end
is completed on time
3.
Pricing
- Ensure customers
have a current and valid price list
- Inform customers
of any changes in their prices
- Ensure correct
pricing is loaded in the system and applied
4.
General (E.A. Level)
- Follow up sales
orders according to internal shared file constantly updated by team
- Assist PRSSA in
providing replenishment forecasts based on sales forecasts
- Assist PRSSA in
construction of the budget and ensure proper follow up
Procurement
PRK
5. Procurement
5. Procurement
- Determine needed
products according to budget or sales forecasts
- Ensure orders
are placed with PRSSA or Brand Owners through system, ensure good follow
up of orders until they are integrated in the available stock
- Manage any
general issues linked to orders / shipments / unavailability of products
and propose solutions
- Make sure
procurement is done according to PRSSA stock policy
- Assist Sales and
Marketing Teams in VAP's needs management
- Seek and
implement any possible improvements
6.
Stock Management
- Manage stock,
optimize stock level by implementing an ABC classification of products and
monitor slow moving and obsolete references
- Reconcile
theoretical stock maintained in system with stock managed by operator
- POS stock
management in cooperation with Marketing director
- Monitor VAP's
stock
- Supervise stock
physical counts whenever needed
7.
Warehouse Management
- Ensure
warehouses receive, store and load goods in accordance to the agreed
criteria
- Negotiate
contracts, terms, prices with warehouses
- Set up and
follow up KPI’s and ensure service improvement
- Organize
periodic stock takes in accordance to the internal policy
8.
Forecast
- Provide
estimated sales forecast in order to have the relevant procurement
- Find solutions
to improve level of information received by customers (sales forecasts +
stock level)
- Work in close
cooperation with area manager, key accounts managers and marketing manager
to refine forecasts
9.
Reporting
- Provide monthly
reporting about stocks level : products / POS / VAP's / obsoletes
- Show evolution
of stock by category as listed above
General
Administration (PRK)
- Ensure exports
and imports are done in respect of the local regulations
- Ensure any
necessary registrations for the company are made / renewed
- Manage
relationship with Fiscal Representative, ensure all necessary documents
are transmitted for declarations
- Seek for tax
improvement whenever possible
- Facilitate team
contacts with administrations
- Maintain PRK
master data files for SKU, customers and tariffs in the Kenyan SOP system.
Transport/
Freight Suppliers Management (PRK)
- Negotiate global
rates for the whole area
- Organize and
implement tenders when necessary
- Coordinate
general relations between transport / freight suppliers and warehouses /
brand owners
Other
- Be the link with
other departments (IT, Legal, Finance ... )
- Participate
actively in IT tools implementation / improvement
- Be aware of the
group policy and best practices, try and implement any improvements to the
department
- Be a link
between the department and Brand Owners
- Liaise with
other company entities with the goal of improving current practices
Job
Competencies (Knowledge, Skills and Experiences)
- Knowledge of
Incoterms, expertise in Exports, Imports, Stock management, Customers
services, Logistics
- Good management
skills
- Goal orientated
- Excellent
organizational and time management skills
- Rigorous
- Computer
literate (MS Word, Powerpoint, Outlook), Excel expert
- Pro-active and
able to use own initiative
- Keen on sharing
information
- Good attention
to detail
- Flexible and
adaptable
- Excellent interpersonal
skills as being in daily contact with customers, sales and marketing
teams, global logistic operator, brand owners, PRSSA.
Key
Contacts
- Customers
- Marketing and
sales in PR Kenya
- PRK finance
Manager
- Customer service
in SSA
- Logistic
operator in Kenya
- KPMG Local
authorities (KEBS, Customers...)
- Brand owners
Other suppliers
All
interested candidates should send their applications to mycv@myjobseye.com