We are pleased to announce the following vacancy in the Retail
Department within Consumer Business Unit.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Retail Centre Manager
Ref: RC – RCM– MARCH 12In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Retail Centre Manager
Reporting to the Area Retail Manager, the job holder will be responsible for managing the day to day operations of the assigned Retail Centre Outlet by providing leadership and guidance to the Retail Centre staff.
The job holder’s key responsibilities will be to:
- Generate
ideas and follow up on their effective execution to ensure achievement of
set shop sales targets i.e. monthly, quarterly and annually;
- Drive
achievement of set shop customer satisfaction target as measured in the
CDI through process innovations and staff skill set development;
- Implement
the defined business process/channels through which the retail sales
service will be delivered to customers within the assigned Retail Centre;
- Define
and implement staff and shop performance indicators and follow up on their
measurement;
- Identify,
reward high performance, discipline and recommend on staff promotions
based on achievement of high performance criteria;
- Mentor,
coach and lead the Retail Center staff to ensure long term and sustainable
high performance;
- Implement
the defined business process for cash management in the Retail Centre to
ensure delivery of service to the customer;
- Implement
the defined business process for stock management in the Retail Centre to
ensure delivery of service to customers and efficiency and accountability
in stock management;
- Manage
and monitor assigned budget.
The ideal candidate should possess the following:
- Degree
in a Business discipline / Social Sciences from a recognized university;
- 3-5
years working experience of which 2 years has to be in supervisory role in
Retail Store management in a busy commercial environment;
- Excellent
working knowledge of Ms Office suite;
- Ability
to review customer purchasing trends to develop local sales promotions,
understand customer expectation and use it to develop or improve business
processes;
- Ability
to plan, monitor & forecast for resources in the Retail Centre,
reconcile cash & stock and monitor stock movements;
- Ability
to negotiate and influence stakeholders by establishing and maintaining a
positive public image with customers;
- Service
delivery orientated with strong commercial awareness;
- Good
people management skills and be able to motivate your team to achieve set
targets.
If you feel that you are up to the challenge and possess the
necessary qualification and experience, please send your resume with your cell
phone contact indicating your experience and why you are the most suitable
candidate for the role clearly quoting the job title and job reference to the
address below by Tuesday, 27th March 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke