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Customer Care Manager Job in Kenya

The Mater Hospital, a leading Health Care Provider is seeking an individual with excellent Customer Care strengths to head the Customer Service Team and listen to our clients to ensure the hospital meets their expectations

Reporting to the Director of Marketing, the ideal candidate will be responsible for;

Key Result Areas:

  • Coordinate and evaluate all clinical processes to ensure patients receive desired, timely and cost effective medical attention.
  • Investigate and report any occurrences relating to patients’ management and work with all concerned to ensure remedial action is taken.
  • Audit quality of services in line with set quality standards and give feedback to HODs and Section Heads
  • Analyze all customer feedback and ensure all complaints are followed through to conclusion with the relevant Departmental Heads
  • Initiate continuous quality improvement activities in liaison with the Quality Assurance Manager and make recommendations to management for implementation.
Minimum Requirements for the position:
  • Degree or Diploma in Nursing and 5 years working experience in similar position or in Care and Case Management roles in a busy establishment.
  • Committed and goal oriented individual with strong analytical and decision making skills
  • Ability to work under pressure
  • A person of high integrity
  • A team player who has the ability to counsel, coach and mentor staff
Should you meet the above requirements and you are interested in this position please send an application, a detailed CV including three referees with their email and phone contacts, include you current and expected remuneration package to reach us not later than 31st March 2012;

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