The Mater
Hospital, a leading Health Care Provider is seeking an individual with
excellent Customer
Care strengths
to head the Customer Service Team and listen to our clients to ensure the
hospital meets their expectations
Reporting to the Director of Marketing, the ideal candidate will be responsible for;
Key Result Areas:
Reporting to the Director of Marketing, the ideal candidate will be responsible for;
Key Result Areas:
- Coordinate
and evaluate all clinical processes to ensure patients receive desired,
timely and cost effective medical attention.
- Investigate
and report any occurrences relating to patients’ management and work with
all concerned to ensure remedial action is taken.
- Audit
quality of services in line with set quality standards and give feedback
to HODs and Section Heads
- Analyze
all customer feedback and ensure all complaints are followed through to
conclusion with the relevant Departmental Heads
- Initiate
continuous quality improvement activities in liaison with the Quality
Assurance Manager and make recommendations to management for
implementation.
Minimum Requirements for the position:
- Degree
or Diploma in Nursing and 5 years working experience in similar position
or in Care and Case Management roles in a busy establishment.
Competencies
- Committed
and goal oriented individual with strong analytical and decision making
skills
- Ability
to work under pressure
- A
person of high integrity
- A
team player who has the ability to counsel, coach and mentor staff
Should you meet the above requirements and you are interested in
this position please send an application, a detailed CV including three
referees with their email and phone contacts, include you current and expected
remuneration package to reach us not later than 31st March 2012;
hrrecruit@materkenya.com
hrrecruit@materkenya.com