Category: Sales & Marketing
Location: Various, Kenya
Employment Type: Full-Time / Part – Time
Deadline: April 13, 2012
Summary:
We’re looking for experienced, customer focused, leaders with customer service management experience and a strong process orientation. The ideal candidate will have outstanding people skills to employ in our service driven environment.
This person must exemplify professionalism, have excellent communication skills, and be a team player. Person must be extremely detail-oriented and possess strong problem solving skills.
The Business Development Executive’s purpose is to interact with customers to provide and process information in response to enquiries, concerns and requests about the company’s services
Responsibilities
·
Coordinate project schedules
with Sales and Operations staff.
·
Implement and champion
quality control procedures to ensure accuracy of all work.
·
Participate in regular team
meetings.
·
Lead and develop new products
for each region.
·
Continually strive to
increase productivity rates through process improvements, training and
increased automation of tools and techniques.
·
Attend to clients by
responding to enquiries and questions promptly as well as by providing
effective and timely resolution of member issues;
·
Identify, research, and
resolve customer issues using available resources within the company;
·
Identify and escalate
priority issues;
·
Undertake necessary
communication and administrative tasks as well as liaising with other
departments to resolve member issues;
·
Obtain customer information
and update member contact records and changes in the existing databases;
·
Maintain records of client’s
transactions and prepare relevant reports;
·
Prepare customer invoices and
coordinate financial support to manage account
·
Mentor, coach, and help
develop other sales representatives
·
Serve as role model in
team-based behaviors and share knowledge, information and expertise
Qualifications
·
University graduate / Diploma
·
Proficient in MS Office suite
applications, Internet
·
Applicants must not have
sales restrictions or non-competes in insurance in Kenya, Tanzania, Uganda
Accounts, or must disclose them at application.
Personal Attributes
·
Ability to identify problem
issues and determine the appropriate course of action/redirection within
department guidelines required to resolve issues.
·
Willingness and ability to
learn and utilize contact centre support applications to efficiently assist
customers and agents.
·
Attention to detail, able to
organize and prioritize work.
·
Good interpersonal skills
with a pleasant and friendly disposition.
·
Excellent verbal and written
communication skills.
·
Confident and able to work
under pressure.
·
A team player; proactive in
anticipating potential needs or problems of customers.
BenefitsWe offer competitive compensation and benefit packages that include:
·
Comprehensive medical
insurance upto KES 10,000,000.00
·
All round sales training in
all disciplines of insurance
·
High and rising remuneration
·
Organized international
travel
To apply copy this url link in your address bar of your browser:http://bit.ly/GE46aE