Receptionist
General Purpose
Attend to visitors and deal with inquiries on the phone and face to face.
Supply information regarding the organization to the general public, clients and customers.
Main Job Tasks and ResponsibilitiesGeneral Purpose
Attend to visitors and deal with inquiries on the phone and face to face.
Supply information regarding the organization to the general public, clients and customers.
- answer
telephone, screen and direct calls
- take
and relay messages
- provide
information to callers
- greet
persons entering organization
- direct
persons to correct destination
- deal
with queries from the public and customers
- ensures
knowledge of staff movements in and out of organization
- general
administrative and clerical support
- prepare
letters and documents
- receive
and sort mail and deliveries
- schedule
appointments
- maintain
appointment diary either manually or electronically
- organize
meetings
- tidy
and maintain the reception area
Education and Experience
- high
school diploma generally required
- knowledge
of administrative and clerical procedures
- knowledge
of computers and relevant software applications
- knowledge
of customer service principles and practices
- keyboard
skills
Key Competencies
- verbal
and written communication skills
- professional
personal presentation
- customer
service orientation
- information
management
- organizing
and planning
- attention
to detail
- initiative
- reliability
- stress
tolerance
Only short-listed candidates will be contacted