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Customer Service Officer Job Vacancy

Qualifications and Skills

A Graduate from any Recognized University or Diploma from a college in East Africa in a business related course.

Training in Data Entry and Management , Secretarial, Technical ( Automotive and Maintenance related courses), Logistics and Security also acceptable

Fluent and Articulate in English and Kiswahili

Excellent knowledge of Nairobi - Commercial Districts, Main Roads, Streets and Residential areas a must

Computer Literacy - Microsoft Office (will be tested)

Working Knowledge of Insurance not a must but an added advantage

Office Organizational skills including data entry, report writing, filing , email correspondence, sales administration etc ( will be tested)

Marketing or Sales Skills an added advantage

Front office, reception, call center, control room training also an added advantage.

Work Experience

  • Work in a Reception, Call center or customer service in a service oriented firm for minimum of 1-2 years will be an added advantage. (NOT A MUST)
  • Ability to work day or night
Tasks & Responsibilities
  • Handling customer service calls
  • Data entry, Report Generation, Dispatch, Filing and service scheduling
  • Assist in Sales and Claims administration
  • Business Correspondence
  • Dealing with Suppliers, Police, Hospitals, Insurance companies, brokers and agents
All short listed candidates will be tested in areas of proficiency. 

If you know that you meet these requirements write to us and attach the following: Application Letter, indicating the position that you are applying for and its applicable reference number

Please hand deliver or email your CV and cover letter to Email:

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