Technical Coordinator
Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Coordinator.
The successful candidate will be responsible for coordinating between clients, technical team and other departments.
Key Responsibilities
Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Coordinator.
The successful candidate will be responsible for coordinating between clients, technical team and other departments.
Key Responsibilities
- Prepare
installation schedule from equipment picking, slips received and
communicate expected start date to the Sales team.
- Communicate
any changes in the scheduled dated to the Sales team and the Client.
- Make
appointments with the clients on behalf of the technical Supervisors.
- Keep
client informed on progress of installation and any changes in the
schedule during the Installation process.
- Collect
Job cards from the Technical Supervisors and update into the Evolution system.
- Ensure
Technical Teams report on site in time and carry out the installation work
within the quoted time.
- Ensure
all complains related to technical department are updated within 24 hours
and effectively closed within 48 hours.
- Liaise
with clients on all technical issues including complains and communicate
to the concerned personnel.
- Ensure
close inter-departmental co-ordination on technical related issues.
- Forward
weekly lists of the service, maintenance and Installations done to the
Customer Care Manager for client feedback.
- Ensure
for all jobs Handing over documentation is signed by Client, and forward
to Finance department for Invoicing.
- Prepare
quotations for upgrades and follow up with clients.
- Daily
data entry and generation of reports from the Evolution.
Qualifications
- Diploma
in Business Administration and Management
- 2
years experience.
- Results
oriented individual willing to work long hours
- Have
good communication skills
- Some
technical background will be an added advantage
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
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