Our client, a leading high-tech security provider in East Africa
with its corporate headquarters in Nairobi is looking for a qualified and
experienced individual to fill a position of Technical Administrator.
The ideal candidate will have strong administration skills, a technical background and be responsible for working closely with both clients and the technical maintenance and installation teams.
Key Responsibilities
The ideal candidate will have strong administration skills, a technical background and be responsible for working closely with both clients and the technical maintenance and installation teams.
Key Responsibilities
- Prepare
installation/maintenance schedules and communicate expected installation
and maintenance dates to the assigned technical team.
- Communicate
any changes in the schedule dates to both the technical team and the
Client.
- Make
appointments with the clients on behalf of the technical Supervisors.
- Keep
clients informed on progress of installation/maintenance and any changes
in the schedule during the Installation process.
- Collect
Job cards from the Technical Supervisors and update into the Evolution
system.
- Ensure
Technical Teams report on site in time and carry out the
installation/maintenance work within the quoted time.
- Ensure
all complaints related to technical department are updated within 24 hours
and effectively closed within 48 hours.
- Forward
weekly lists of the service, maintenance and Installations done to the
Customer Care Manager for client feedback.
- Ensure
for all jobs Handing over documentation is signed by Client, and forward
to Finance department for Invoicing.
- Daily
data entry and generation of reports from the Evolution.
Qualifications
- Diploma
in Business Administration and Management
- 2
years experience in a similar role.
- Results
oriented individual willing to work long hours
- Have
good communication skills- both written and verbal.
- Have
IT background
- Some
technical background will be an added advantage
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
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