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Retail Customer Service Assistants Jobs in Nairobi, Mombasa and Kisii Kenya (8 Positions)

Vacancy – Retail Customer Service Assistant

We are one of the largest and fastest growing companies dealing in motor vehicle parts with an existing countrywide network of 12 points of sale. We represent world class brands and use state-of-the-art equipment to deliver to our clients fast, efficient and truly superior service with an identifiable difference.

For more information about AutoXpress log on to

5 Positions
 (Nairobi – Ref:NBI-RCSA2011)

2 Positions
 (Mombasa – Ref:MSA-RCSA2011)

1 Position
 (Kisii – Ref:KI-RCSA2011)

The person is also responsible for ensuring exceptional customer service while maximizing profitability for the company.

Position Description and Responsibilities:

a) Welcome the customer to the branch (either physically or over the phone).

b) Enquire and understand the customer’s needs and requirements.

c) Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.

d) Cross sell other products by highlighting on their benefits in relation to the products being purchased.

e) Offer correct value propositions to help them make correct purchasing decisions.

f) Liaise with stores and workshop department and ensure that the correct goods and services are provided in an efficient and timely manner.

g) Upon completion of the transaction, ensure that accurate documentation is done and payment is collected.

h) Make a follow up with the customer after an appropriate time to find out if they are enjoying the products and services.

i) Communicate their feedback to the Branch Manager and resolve any complaints that they may have.

j) Communicate any introduction of new products and services and any special offers to the customer.

Skills and Requirements:

a) Focus on customer needs and exceeding expectations.

b) Present & communicate information effectively.

c) Persuade and influence.

d) Personable approach to ensure good relationship with customer and colleagues.

e) Following instructions and procedures.

Education and Qualifications:

a) Bachelor’s Degree in Sales and Marketing.

b) At least 2-3 years in a similar position in the automobile industry.

c) Interest in Automobile Mechanics.

d) Computer literacy in MS office.

Please submit your cover letter and curriculum vitae including salary history and job reference number in the subject to: not to reach us later than Saturday, December 31st, 2011.

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