Multi trading is a Kenyan owned and operated company offering
Residential Maid service's Specializing in house cleaning & home cleaning
and providing a Healthier Deeper Clean of your Home, our services can be tailor
made to suite your requirements and budget so you can be sure that when you
employ our maids for house cleaning you can expect quality, value for money and
excellent customer service by our trained house cleaners.
The company seeks to recruit an Operations Manager
He/she will be
The company seeks to recruit an Operations Manager
He/she will be
- The
face of the company, the head will also be the face of the department.
- She
will appear in all PR stories.
- Trained
in hospitality industry.
- Experience
in the industry is a must.
- She
must possess some skills in Marketing to enable her close deals and good
managerial skills to lead the department to greatness.
- She
will also approve quotations and such related roles.
- Do
house surveys and compound checks to do costing incase the client doesn’t
need a regular maid. Seem trustworthy and mature.
- She
will also give out customer satisfaction surveys and customer feedback
every time a new client is served.
Key responsibilities will be:
- Lead
all Personnel in Service Delivery Departments
- Planning
and Strategy – Develop the Client Services Plan
- Map
Service Delivery Plans
- Departmental
Co-coordination-Work with departmental heads to schedule, supervise and
direct the work of all employees
- Enforce
and Consolidate Reporting from teams - Monitor and Report on Account
Management Team Performance
- Develop
skills base to support all the company services
- Develop
detailed Technical Resolution Plan and procedures to ensure proper flow of
work
- Develop
on-site test plan for re-deployed/updated systems.
- Liaise
with internal and external stakeholders.
- Lead
the Technical Support and Implementation teams.
- Support
clients within the set resolution time frames
- Monitor
and Report on Customer Service Performance
- Develop
& ensure the compliance of the staff to the company policies.
- Align
deliverables and response times with Customer Service Objectives
- Ensure
all tasks, deliverables, resolutions, etc are done and completed on
schedule.
The Ideal Candidate should possess the following qualities
- Diploma
in tourism/hospitality management or any related course.
- Result-oriented
individuals with a proven employee management track record.
- Have
good customer care and communication skills.
- Technical
Acumen.
- Entrepreneurial
Mindset.
- Have
2 years experience in the hospitality or tourism industry is highly
preferred.
- Must
be computer literate.
- Knowledge
of using latest house and Home Equipments like washing machine, Vacuum
Cleaners, dish washers, stand mixers, ice makers, cooking appliances like
ovens, microwaves etc
- Health
certificate is a MUST
- Over
27 years of age.
We Offer:
- Paid
overtime
- Medical
and accident insurance cover
- Travel
allowance
- Uniforms
provided
- Part-time
or full-time
- Comprehensive
training and continuous career growth
- Bonuses
& Gratuities
- Friendly
environment and ECO friendly supplies provided
- Respect
and appreciation
Please send your CV and a covering letter saying why you are suitable for the position to careers@multi-trading.co.ke cc muthurikinyamu@gmail.com
For more information call us 0724215977 or 0725702022
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.