Our client, Virtual City is the market leader in the
development, customization and implementation of innovative mobility solutions.
The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The Position
The position holder will be reporting to the Chief Technical Officer.The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The Position
He / She will have the following roles:
- Develop
Group Client Services Plan
- Enforce
Customer Service Charter
- Lead
all Personnel in Service Delivery Departments
- Direct
and coordinate activities of business or departments concerned with
Service Delivery
- Enforce
and Consolidate Reporting from teams
- Enforce
Quality of Service across Service Delivery Departments
Key responsibilities will be:
- Lead
all Personnel in Service Delivery Departments
- Planning
and Strategy - Develop Group Client Services Plan
- Map
Service Delivery Plans
- Departmental
Co-coordination-Work with departmental heads to schedule, supervise and
direct the work of all employees
- Enforce
and Consolidate Reporting from teams - Monitor and Report on Account
Management Team Performance
- Lead
the Technical Implementation teams
- Develop
skills base to support all group products and services
- Develop
detailed Technical Resolution Plan and procedures that include
- Develop
on-site test plan for re-deployed/updated systems.
- Liaise
with internal and external project managers.
- Lead
the Technical Support Teams
- Support
clients within the set resolution time frames
- Monitor
and Report on Customer Service Performance
- Develop
& Ensure the compliance with the following
- Align
deliverables and response times with Customer Service Objectives
- Ensure
all tasks, deliverables, resolutions, etc are captured in CRM
- Resource
Development- Keep abreast with the latest technologies both in hardware
and software
Include your daytime contact, Current & Expected remuneration as well as your Notice Period in your application cover letter.
Deadline for application is Friday 9th December 2011.
Only shortlisted candidates will be contacted.
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