Want to join a fun, exciting internet company?
Fast paced, dynamic and a leader in our sector, bidorbuy is recognized for its innovative approaches, advanced systems and quality delivery.
We are looking for individuals to join our dynamic team and experience the thrill of being part of one of Africa’s fastest growing internet companies. bidorbuy.co.ke provides a platform for individuals and companies to buy and sell online.
Are you an articulate, enthusiastic client-focused support professional? We have a fantastic opportunity to join our small team in this fascinating industry. Support and build relationships with our trading community; the bidorbuy sellers and buyers.
Company InformationFast paced, dynamic and a leader in our sector, bidorbuy is recognized for its innovative approaches, advanced systems and quality delivery.
We are looking for individuals to join our dynamic team and experience the thrill of being part of one of Africa’s fastest growing internet companies. bidorbuy.co.ke provides a platform for individuals and companies to buy and sell online.
Are you an articulate, enthusiastic client-focused support professional? We have a fantastic opportunity to join our small team in this fascinating industry. Support and build relationships with our trading community; the bidorbuy sellers and buyers.
- bidorbuy
is Africa's largest online marketplace, with over 600,000 registered users
across Africa.
- Established
in 1999
- The
successful applicant will report to the Office Manager, and will be
joining a small, professional team who works hard but has fun doing it.
- Fast
paced, dynamic and a leader in our sector, bidorbuy is recognized for its
innovative approaches, its advanced systems and quality delivery. Be a
part of our small but dynamic team and experience the thrill of being part
of one of Africa’s fastest growing internet companies.
Tasks & Responsibilities
- Deal
directly with customers either by telephone, email or in person.
- Attend
to and log all telephonic queries on the helpdesk system.
- Attend
to all email queries via the helpdesk system.
- Any
customer service support, e.g. LiveHelp.
- Enforce
bidorbuy rules, policies and terms of use insofar as client transactions
and behavior is concerned.
- Assist
buyers and sellers with queries relating to transactions, ratings,
payments, shipments and the like.
- Follow
up progress on customer inquiries.
- Deal
with customer complaints and resolve them with a positive problem-solving
attitude.
- General
client relations and administrative tasks.
- Flexi
workweek consisting of 42 hours a week, which may include Saturdays or
Sundays.
- Manage
and carry out customer surveys.
- Compile
customer service report on a weekly basis.
Skills and Abilities
- High
level of professionalism and work ethic.
- Helpful,
willing and friendly attitude.
- Excellent
interpersonal skills.
- A
passion for customer service.
- A
high level of written and spoken English, fluency in Kiswahili.
- Self-
motivation.
- Attention
to detail.
- Good
telephone etiquette.
- Flexibility/adaptability.
Qualifications and Experience Requirements
- A
Bachelor’s degree or a business related qualification is advantageous.
- A
minimum of 3 years' experience in a customer service environment,
preferably in the internet industry, but this is not essential(online
retail, banking, gaming or e-commerce).
- Computer
literacy in MS Office and email required, including internet proficiency.
- Knowledge
of administration and clerical processes.
Due to the volume of applications, please note
that only shortlisted candidates will be contacted.
Location: The position is based in Parklands Nairobi, Kenya.
Duration: Full-Time
How to Apply: In order to be considered for an interview, email your application to hello@bidorbuy.co.kewith the following documentation:
Location: The position is based in Parklands Nairobi, Kenya.
Duration: Full-Time
How to Apply: In order to be considered for an interview, email your application to hello@bidorbuy.co.kewith the following documentation:
- A
concise CV with personal details, education details and any previous as
well as current work experience gained thus far.
- A
brief motivation highlighting why you feel we should hire you and why you would
be a fitting candidate for bidorbuy.
- Current
and expected remuneration.
Deadline for applications is 23rd September
2011
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.