Want to make it big in banking?
Commercial Bank of Africa aims to be the leader within the banking industry in Kenya and the Eastern Africa region.
Our efforts and resources are focused on Corporate Banking, Institutional Banking, Treasury and the high-end market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant positions listed below.
Head of Branch Banking Commercial Bank of Africa aims to be the leader within the banking industry in Kenya and the Eastern Africa region.
Our efforts and resources are focused on Corporate Banking, Institutional Banking, Treasury and the high-end market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant positions listed below.
Reporting to the Head of Personal Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, strong leadership, team development and achievement of service delivery excellence in branches so as to ensure full realization of bank branch revenue targets.
The role will have strong leadership and oversight responsibilities to ensure strong delivery from regional retail managers.
Key Responsibilities
- Working
with the team to achieve sales & service through in-branch business
development activities (Business planning and growth (deposits and
lending) as well as customer growth and retention), effective Banking Hall
management and providing feedback to the team
- Assigning
and rationalising targets to branches as defined by all business units.
Targets will be distributed to the various branches as per respective
branch dynamics
- Executing
initiatives that monitor and manage Service KPIs and Operational Risk
indicators at each branch for quality assurance
- Resource
allocation to branches to ensure optimisation of value
- Monitoring
and evaluating Regional Managers and/or Branch Manager Performance
- Minimization
of exposures to and impact of operational risks inherent in branch service
delivery
- Leadership
which translates into conducive work environment and employee satisfaction
- Overseeing
staff development and motivation to achieve strong performance
Qualifications and Experience Requirements
- University
Degree — Upper Second Class Honours or CPA 3.0
- At
least 10 years’ banking experience, 6 of which should be in a Sales or
Relationship Management role
- Proficiency
in computer use including MS Office tools and banking systems
Head of Credit Analysis
Reporting to the Head of Business Management, the purpose of this role is to manage the Credit Analysis function within the CBA group business functions covering Personal, SME and Corporate Customer relationship management.
This entails the formulation and implementation of robust credit analysis policies and guidelines in liaison with Head of Group Business Management and Head of Risk Management. The role also contributes to the overall portfolio management for the Bank.
Key Responsibilities
Reporting to the Head of Business Management, the purpose of this role is to manage the Credit Analysis function within the CBA group business functions covering Personal, SME and Corporate Customer relationship management.
This entails the formulation and implementation of robust credit analysis policies and guidelines in liaison with Head of Group Business Management and Head of Risk Management. The role also contributes to the overall portfolio management for the Bank.
Key Responsibilities
- Contribute
to the origination of credit applications from the business
- Quality
of leadership experienced in the unit and how effectively that translates
into conducive work environment and employee satisfaction
- Quality
of Credit Analysis services (Credit reports, industry reports and
portfolio information) in supporting business goals
- Safe
custody and ease of retrieval of credit reports and recommendations
Qualifications and Experience Requirements
- University
degree preferably in Accounting, Finance or Management - Upper Second
Class Honors or CPA 3.0 or equivalent
- Associate
of Chartered Institute of Bankers (or equivalent) strong advantage
- 8
years’ banking experience with at least 4 years of Credit Analysis
experience and 2 years’ experience in a Senior and People Management role
Head of Customer Experience
Reporting to the Head of Personal Banking,, the purpose of this role is to manage overall end to end customer experience within the Group through all channels using well defined standards and processes.
The experience is best judged through the eyes of customers, supported by clear tracking parameters and measurable metrics that gauge performance.
Key Responsibilities
Reporting to the Head of Personal Banking,, the purpose of this role is to manage overall end to end customer experience within the Group through all channels using well defined standards and processes.
The experience is best judged through the eyes of customers, supported by clear tracking parameters and measurable metrics that gauge performance.
Key Responsibilities
- Define,
build and articulate the Bank’s customer experience requirements and align
to overall corporate strategic goals
- Establish
and manage key customer experience processes, including but not limited to
customer contact facilities, customer interaction model, consultative
selling, financial planning, complaint management, referral management,
customer retention, voice of customer/complaint management, retention
management, performance metrics, process improvement toolkit and change management
- Identify
mission critical customer experience management focus for the Groups’s
delivery channels, benchmark best service practices to support business
performance and enhance customer satisfaction and loyalty scores
- Establish,
drive and manage an effective channel merchandising strategy for the Group
- Manage
key micro marketing activities, including, implementation guidelines for
in-branch customer events and customer contact management
- Oversee
and ensure customer management, sales and service processes are at all
times compliant to regulatory and risk-related requirements
- Ensure
that CBA is a market leader in terms of clear communication to customers
and compliance with any consumer protection legislation
Qualifications and Experience Requirements
- University
degree or equivalent — Upper Second Class Honours or GPA 3.0.
- An
MBA will be an added advantage
- Minimum
of 7 years’ experience in management within Business or Operations
function with a customer facing bias, with at least 3 of those in a senior
management position
- Appropriate
service quality certification will be an added advantage
- Experience
leading change and inspiring teams with an exciting future vision
Research Economist
Reporting to the Head of Business Development, Treasury, the purpose of this role is to provide predictive analytics to the Bank’s currency and fixed income traders as well as analytical support to the Bank’s Asset and liability Committee.
Key Responsibilities
Reporting to the Head of Business Development, Treasury, the purpose of this role is to provide predictive analytics to the Bank’s currency and fixed income traders as well as analytical support to the Bank’s Asset and liability Committee.
Key Responsibilities
- Conducting
research and providing insights on evolving trends in the currency
markets, fixed income and commodity markets as well as local and global
policy developments
- Production
of Market Research and Insights and communicating these views through
articles, seminars and periodic newsletters to the Bank’s clients, the
Bank’s management and the media
- Developing
econometric models that can forecast currency movements and trends
- Conducting
industry studies and surveys on select industries in the region -
manufacturing, telecoms and the energy sectors
- Analytical
support to the Bank’s Asset and Liability Committee-coordination of a
monthly ALCO speaker series to discuss critical business development and
research themes relevant to the Bank’s balance sheet
- Analysis
of Treasury Bills, short-term time deposits and overnight placements,
currency swaps among other money market instruments
Qualifications and Experience Requirements
- A
graduate degree in Economics — Upper Second Class Honors or GPA 3.0
- 4
years’ experience in using statistical analysis to predict future trends
and financial market behavior patterns
- Banking/Treasury
experience will be an added advantage
Retail Managers
Reporting to the Head of Branch Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.
Key Responsibilities
Reporting to the Head of Branch Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.
Key Responsibilities
- Business
planning and growth (deposits and lending) as well as customer growth and
retention
- Management
information reporting and integrity
- Profit
improvement and cost management
- Quality
of service in branch service delivery
- Minimization
of exposures to and impact of operational risks inherent in branch service
delivery
- Leadership
which translates into conducive work environment and employee satisfaction
at the branch
- Implement
branch structure in line with organization strategy to enhance efficiency
and job satisfaction
- Application
of established policies, processes, procedures and tools in achieving
compliance requirements, optimal efficiency, resource utilization and cost
containment
Qualifications and Experience Requirements
- University
Degree — Upper Second Class Honors or CPA 3.0
- At
least 7 years’ banking experience, 4 of which should be in a sales or
relationship management experience
- Proficiency
in computer use including MS Office tools and banking systems
IT Client Service Manager
Reporting to the Head of IT, the purpose of this role is to Manage IT service delivery through liaison with the business units in order to improve the Bank’s business operations.
Key Responsibilities
Reporting to the Head of IT, the purpose of this role is to Manage IT service delivery through liaison with the business units in order to improve the Bank’s business operations.
Key Responsibilities
- Defining,
maintaining and enhancing best value IT services (as measured against
external benchmarking,) that meets business requirements
- Managing
the delivery, performance and supply chain of IT services to provide the
required level of service, system performance and functionality to meet
business objectives
- Responsible
for ensuring all enabling IT systems (e.g. core applications, email,
telephone system, intranet and network) plus all back-end supporting IT
infrastructure components are available and performing as intended
- Manage
all procedures related to the identification, prioritization and
resolution of end user service requests, including the monitoring,
tracking, and coordination of the Service Desk functions, commensurate
with the lTlL framework
- To
develop and maintain strategic relationships with the various departments
across CBA plus partners and suppliers
- Provide
a high quality of leadership for the Service Desk unit in-order to
facilitate a conducive work environment and employee satisfaction
- Develop
and implement IT service improvement plans to deliver the transformation
agenda, industry best practice and changing business requirements
Qualifications and Experience Requirements
- University
Degree, preferably in Information Systems - Upper Second Class Honors or
CPA 3.0
- Minimum
3 years’ experience in IT
- Sound
knowledge of Information Technology and related support architectures.
- Adequate
understanding of the various computer processing systems within the
banking industry and the applications of IT in business will be an added
advantage
- Knowledge
in providing Service Level Agreements and Help Desk deliverables
System Analyst
Reporting to the Manager, Infrastructure and System Support, the purpose of this role is to develop, Support and Implement Information Systems that include Card Systems, Office Systems and other departmental Business Systems as required.
The role is also responsible for ensuring that technical solution resolves the business problem by providing expert guidance in effective translation of business requirements into robust technical solutions.
Key Responsibilities
Reporting to the Manager, Infrastructure and System Support, the purpose of this role is to develop, Support and Implement Information Systems that include Card Systems, Office Systems and other departmental Business Systems as required.
The role is also responsible for ensuring that technical solution resolves the business problem by providing expert guidance in effective translation of business requirements into robust technical solutions.
Key Responsibilities
- Effectiveness
of the network security system (policy, controls and infrastructure) with
regard to protection against exposure to and impact of risks associated
with data loss, corruption and/or unauthorized access
- Provide
24 hour on-call support on the Office automation products, Network and
Central system and provide remedial actions so as to observe service level
agreements with business
- Ensures
user, operational and security acceptance tests are performed and
coordinates installation of new systems & enhancements of components
and makes post-implementation evaluation
- Implements
and maintains technical platforms & Application Architecture for
Disaster Recovery Planning. Ensure availability, capacity and
serviceability of such infrastructures (Business Continuity)
- Ensures
that all security aspects are defined, documented and implemented in accordance
with the Bank’s Security IT Policy and guidelines
- Monitor
System Performance of all core servers, routers and WAN links to ensure
optimum efficiency
Qualifications and Experience Requirements
- University
Degree in Computer Science - 2nd Class Upper Division or CPA 3.0. Masters
Degree in Information Technology will be an added advantage
- Minimum
of 3 years’ work experience with Microsoft applications in a complex IT
environment administering and supporting MS Exchange 2010 and SharePoint
- Proficiency
in Industry Standards Certifications such as A+, MCSE, OCP, MCP is
mandatory
- Knowledge
of networking technologies will be an added advantage
Senior Business Analyst
Reporting to the Head, Enterprise Programs Management, the role works closely with Product and Process owners to continuously evaluate the performance of CBA’s products and processes as guided by the Bank’s strategic objectives as well as supporting achievement of business results, income and cost.
Key Responsibilities
Reporting to the Head, Enterprise Programs Management, the role works closely with Product and Process owners to continuously evaluate the performance of CBA’s products and processes as guided by the Bank’s strategic objectives as well as supporting achievement of business results, income and cost.
Key Responsibilities
- Develop
and continuously improve methodology for Business Process evaluation and
re-engineering
- Conduct
Business Process Re-engineering initiatives as per the developed
methodology to deliver quantifiable business benefits
- Support
product development initiatives to ensure innovative product rollout in
line with system capabilities and that requisite process improvements are
achieved
- Develop
and integrate process performance standards that ensure that delivery of
CBA’s products and services is consistently competitive against her peer
banks. The standards should be reinforced by reliable measurement
mechanisms
- Evaluate
process change requests from business and functional users and advise on
viability from a system and process perspective to ensure optimal benefits
realization
- Continuous
review of End User Operations and Helpdesk Cases against approved
procedure to identify and address improvement opportunities and/or
noncompliance to procedures
- Analyse
customer survey reports and other business intelligence sources to develop
product and process proposals/initiatives that harness opportunities
and/or mitigate threats
- Support
project execution of corporate initiatives through effective business
process review to ensure achievement of the Bank’s strategic goals
- Proactively
research and apply the regulatory requirements, directives and best
practice standards for bank operations to identify the requisite controls
to be applied to our system and process platforms to assure integrity of
bank operations
Qualifications and Experience Requirements
- University
Degree - Upper Second Class Honors or GPA 3.0
- At
least 5 years’ banking experience with adequate experience in Service
Delivery
- At
least 3 years’ Project Management experience with certification in Project
Management
- Proficiency
in office automation and banking technologies
Kindly submit your application by Wednesday 7 September, 2011.
Only shortlisted candidates will be contacted.
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