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UAP Life Assurance Operations Manager Job in Kenya

Exciting Career Opportunity with UAP Life Assurance Ltd

Operations Manager

Reports to: Managing Director- Life Assurance

Division: Operations

Status: Permanent

Positions reporting into Job Holder: Underwriting & Claims, Pension and Customer Service staff

Company Profile:

Our client, UAP Life Assurance (UAP Life) seeks to recruit for the position of Operations Manager.

UAP Life is one of the leading insurance and financial services companies in East Africa, with headquarters in Nairobi and a network of branches spread across Kenya.

Regionally, it is now the second largest insurer in Uganda and the first foreign underwriter in Southern Sudan.

Overall Purpose of the Job:

This being a Senior position within Life, he job holder will be responsible for underwriting (quality and speed), claims management, policy administration, pensions administration and compliance, and customer experience ensuring that the strategic plans are followed.

  • Preparing Strategic plans for the operations functions of the business and executing the same.
  • Managing the underwriting process to ensure profitability of the life book
  • Rating of the Corporate Business in line with scope of cover and reassurance treaties
  • Ensure timely renewal of group schemes – offering value to schemes
  • Managing the claims function to ensure timely and accurate processing of claims as per our standard of service
  • Manage policy administration to ensure acceptable turnaround times are achieved
  • Support Business Development initiatives
  • Ensure Pension Administration is carried out in compliance with the law
  • Ensure timely, friendly and empathetic customer experience delivery
  • Ensure timely and accurate generation of management reports
  • Ensure optimal management of resources
Qualifications, Skills and Competencies:

  • Minimum 5 years experience in operations side of the business in a first class Life Office with some client facing exposure and a proven track record of achievement
  • Bachelors Degree in either of listed areas: Commerce, Business Administration, Finance, Accounting, Actuarial Science, Economics, Engineering
  • Professional Qualifications in Insurance, E.g. ACII, IAC, IISA, or equivalent
  • Ability to deliver results when objectives are set and create a blueprint for accomplishing the same
  • High level of initiative and self motivation
  • Excellent people skills
  • Strong working knowledge of Ms Office Suite of programmes
  • Excellent communication and presentation skills
  • Task & time management proficiency
  • Ability to work independently while also demonstrating excellent team working skills
  • Excellent customer management skills and disposition
  • Good analytical skills

Within the Company: 
  • Executive management
  • All management
  • All staff
Outside the Company:
  • AKI
  • IRA
  • Agents, Brokers, Clients etc
  • RBA
  • KRA
  • Doctors, clinics and hospitals
  • Reinsurers
  • Pension Administrators
  • Trustees
  • Fund Managers
  • Actuaries
If you are qualified and up to the challenge, please send your updated Curriculum Vitae (Ms Word version) to clearly stating the job position (Operations Manager-UAP Life) in the subject.

Include your daytime contact, current & expected remuneration as well as your notice period in your application cover letter.

Deadline for application is 7th June 2011.

Only shortlisted candidates will be contacted.

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