Purpose of the Job
Responsible for daily execution of order management and demand fulfillment activities for selected accounts
Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases
Ensure that planning systems and databases are updated according to the processes
Key Tasks
Collaborative / Demand Planning
• Contact point for customer with regards to delivery status
• Enter / change customer plans into planning tool for Short-Term
• Enter channel inventory data on customer’s behalf into channel inventory database
• Generate planning-related reports
• Provide the following information for sales planning:
1. Order load
2. Delivery information (quantity, schedules)
3. Supply constraints and availability
• Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
• Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
• Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
• Create / maintain product catalogue in ERP system for channel inventory database
• Create / maintain customer data in channel inventory database
• Verify / change Sales Area information in Sold-to Party in ERP system
• Create / change Ship-to Party in ERP system
• Receive, process and confirm customer orders for Device and Gear
• Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
• Create and send invoices to customer for Device and Gear
• Create and send invoices to customer for Service
• Inform factory to release shipment upon payment confirmation
• Generate order management related reports
• Responding to customer queries related to orders
Distribution
• Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
• Review destination Logistics Service Partner (LSP) performance
• Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
• Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
• Does communication related to Defect On Arrival (DOA) quality cases
• Co-ordinate corrective actions required with required parties for Defect On Arrival (DOA) quality cases
• Coordinate material returns
• Provide customer with required documents for importation clearance
• Issue letter of credit for shipments
• Enter customer’s delivery requirements into shipping information database
• Enter customer’s Delivery Quality claims into quality database
• Create return order for approved materials returns
• Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
• Responding to customer queries related to deliveries
Competencies
• Able to work independently
• Able to negotiate effectively to sell alternative solutions to customers
• Able to perceive quality issues from customer’s perspective
• Able to understand the business from a market and channel dynamics, product management and segmentation perspective
• Able to multi-task and manage time effectively
• Has understanding of end to end Demand Supply Chain
• Has knowledge of inventory management, replenishment and forecasting concepts
• Has analytical skills
• Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
• Has knowledge of import/export and trade compliance procedures
• Is customer focused and service oriented
• Is a team player and can work effectively with multiple internal / external interfaces
• Is pro-active
Education
• University Degree – Second Class Honors (Upper)
Please send your CV and remuneration details to: theleadrecruiter@gmail.com
Only shortlisted candidates will be contacted.
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.
Responsible for daily execution of order management and demand fulfillment activities for selected accounts
Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases
Ensure that planning systems and databases are updated according to the processes
Key Tasks
Collaborative / Demand Planning
• Contact point for customer with regards to delivery status
• Enter / change customer plans into planning tool for Short-Term
• Enter channel inventory data on customer’s behalf into channel inventory database
• Generate planning-related reports
• Provide the following information for sales planning:
1. Order load
2. Delivery information (quantity, schedules)
3. Supply constraints and availability
• Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
• Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
• Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
• Create / maintain product catalogue in ERP system for channel inventory database
• Create / maintain customer data in channel inventory database
• Verify / change Sales Area information in Sold-to Party in ERP system
• Create / change Ship-to Party in ERP system
• Receive, process and confirm customer orders for Device and Gear
• Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
• Create and send invoices to customer for Device and Gear
• Create and send invoices to customer for Service
• Inform factory to release shipment upon payment confirmation
• Generate order management related reports
• Responding to customer queries related to orders
Distribution
• Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
• Review destination Logistics Service Partner (LSP) performance
• Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
• Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
• Does communication related to Defect On Arrival (DOA) quality cases
• Co-ordinate corrective actions required with required parties for Defect On Arrival (DOA) quality cases
• Coordinate material returns
• Provide customer with required documents for importation clearance
• Issue letter of credit for shipments
• Enter customer’s delivery requirements into shipping information database
• Enter customer’s Delivery Quality claims into quality database
• Create return order for approved materials returns
• Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
• Responding to customer queries related to deliveries
Competencies
• Able to work independently
• Able to negotiate effectively to sell alternative solutions to customers
• Able to perceive quality issues from customer’s perspective
• Able to understand the business from a market and channel dynamics, product management and segmentation perspective
• Able to multi-task and manage time effectively
• Has understanding of end to end Demand Supply Chain
• Has knowledge of inventory management, replenishment and forecasting concepts
• Has analytical skills
• Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
• Has knowledge of import/export and trade compliance procedures
• Is customer focused and service oriented
• Is a team player and can work effectively with multiple internal / external interfaces
• Is pro-active
Education
• University Degree – Second Class Honors (Upper)
Please send your CV and remuneration details to: theleadrecruiter@gmail.com
Only shortlisted candidates will be contacted.
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.
