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Logistics Coordinator Job Vacancy in Kenya

Purpose of the Job

Responsible for daily execution of order management and demand fulfillment activities for selected accounts

Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases

Ensure that planning systems and databases are updated according to the processes

Key Tasks

Collaborative / Demand Planning
• Contact point for customer with regards to delivery status
• Enter / change customer plans into planning tool for Short-Term
• Enter channel inventory data on customer’s behalf into channel inventory database
• Generate planning-related reports
• Provide the following information for sales planning:
1. Order load
2. Delivery information (quantity, schedules)
3. Supply constraints and availability
• Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
• Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
• Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
• Create / maintain product catalogue in ERP system for channel inventory database
• Create / maintain customer data in channel inventory database
• Verify / change Sales Area information in Sold-to Party in ERP system
• Create / change Ship-to Party in ERP system
• Receive, process and confirm customer orders for Device and Gear
• Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
• Create and send invoices to customer for Device and Gear
• Create and send invoices to customer for Service
• Inform factory to release shipment upon payment confirmation
• Generate order management related reports
• Responding to customer queries related to orders
• Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
• Review destination Logistics Service Partner (LSP) performance
• Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
• Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
• Does communication related to Defect On Arrival (DOA) quality cases
• Co-ordinate corrective actions required with required parties for Defect On Arrival (DOA) quality cases
• Coordinate material returns
• Provide customer with required documents for importation clearance
• Issue letter of credit for shipments
• Enter customer’s delivery requirements into shipping information database
• Enter customer’s Delivery Quality claims into quality database
• Create return order for approved materials returns
• Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
• Responding to customer queries related to deliveries
• Able to work independently
• Able to negotiate effectively to sell alternative solutions to customers
• Able to perceive quality issues from customer’s perspective
• Able to understand the business from a market and channel dynamics, product management and segmentation perspective
• Able to multi-task and manage time effectively
• Has understanding of end to end Demand Supply Chain
• Has knowledge of inventory management, replenishment and forecasting concepts
• Has analytical skills
• Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
• Has knowledge of import/export and trade compliance procedures
• Is customer focused and service oriented
• Is a team player and can work effectively with multiple internal / external interfaces
• Is pro-active
• University Degree – Second Class Honors (Upper)
Please send your CV and remuneration details to:

Only shortlisted candidates will be contacted.

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