A great opportunity to work with one of the world’s largest telephone networks as an outsource engineer.
Infrastructure Support Engineer - Level 1
Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:
Infrastructure Support Engineer - Level 1
Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:
- Telecom & Networking fundamentals, Unix Administration, Trouble shooting skills for applications/Interfaces /DBs, Carrying out routine Ops activities & checklists.
- Understanding the process tables and how to stop/ start processes and Awareness of VAS Services, Call flows, GSM, SS7, and clustering fundamentals.
- Understanding of disk systems (such as Mirroring and RAID) and Liaising directly with customers on service requests or problems.
- Ensuring understanding of business impact associated with problems and keeping the customer informed as part of the resolution process.
- Retaining ownership of customer issues until resolved, escalated or accepted by another individual.
Knowledge, Skills and Abilities:
- Graduate
- 1-3 Yrs Support in Technical Service/ Customer care environment
- Good knowledge and experience in Microsoft Active Domain and Exchange networks.
- Good analytical skills.
- Good oral and written Communication skills - Written & Oral
- Experience in customer relationship management.
- Ability to work with minimum supervision.
- Project management skills
Infrastructure Support Engineer - Level 2
Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:
Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:
- Telecom & Networking fundamentals, Unix Administration, Trouble shooting skills for applications/Interfaces /DBs, Carrying out routine Ops activities & checklists.
- Understanding the process tables and how to stop/ start processes and Awareness of VAS Services, Call flows, GSM, SS7, and clustering fundamentals.
- Understanding of disk systems (such as Mirroring and RAID) and Liaising directly with customers on service requests or problems.
- Ensuring understanding of business impact associated with problems and keeping the customer informed as part of the resolution process.
- Retaining ownership of customer issues until resolved, escalated or accepted by another individual.
Knowledge, Skills and Abilities:
- Graduate , BE, MCA, Postgraduate
- 3-5 Yrs Support in Technical Service/ Customer care environment
- Good knowledge and experience in Microsoft Active Domain and Exchange networks.
- Good analytical skills.
- Good oral and written Communication skills - Written & Oral
- Experience in customer relationship management.
- Ability to work with minimum supervision.
- Project management skills
Application Support Engineer – Level 1
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
- Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration
- Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
- Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
- Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
- Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
- Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN
- Security- Ability to install/configure security tools in the Unix environment
- Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.
Knowledge, Skills and Abilities:
- Diploma
- 1-2 Yrs Support in Technical Service /Customer care environment
- Good analytical skills.
- Good oral and written Communication skills.
- Experience in customer relationship management.
- Ability to work with minimum supervision.
- Project management skills
- ITIL fundamentals
Application Support Engineer – Level 2
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
- Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration
- Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
- Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
- Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
- Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
- Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN
- Security- Ability to install/configure security tools in the Unix environment
- Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.
Knowledge, Skills and Abilities:
- Graduate
- 3-5 Yrs Support in Technical Service /Customer care environment
- Good analytical skills.
- Good oral and written Communication skills.
- Experience in customer relationship management.
- Ability to work with minimum supervision.
- Project management skills
- ITIL fundamentals
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