Duty Officers and Team Leaders Jobs in Kenya - Swissport Cargo Services

The Company:

Swissport Cargo Services Kenya has been operating in Kenya since April 2002 with great success, handling over 36,000 tons in cargo per year.

Swissport Cargo Services Kenya believes in quality customer orientation that delivers top-class service on all levels.

Our three main cornerstones are:

People: We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.

Professionalism: We are pioneers and want to creatively explore new options. We focus on achieving sustainable results. 

Partnership: We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place. 

Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers. 

We are currently seeking applications from suitably qualified candidates for the positions of Duty Officers and Team Leaders for our Cargo Handling Warehouse based at the Jomo Kenyatta Intl Airport, Embakasi.

Interested candidates should have the following qualifications:

Duty Officers

Role & Responsibilities:
  • Responsible for the day-to-day operations and acts as liaison between Swissport Cargo Services and all the airlines, agents and other customers.
  • Responsible in ensuring all cargo handling practices conform to the safety and security
  • Manage and control manpower on the shift in order to optimize utilization and to maintain staff's morale and discipline
  • Responsible to resolve customer problems and complaints effectively liaising on a shift basis with all departments including Swissport airside to provide resolution for complaint handling
  • Compiling a detailed shift report for the SCS management team on a shift basis.
  • Follows the flight briefings closely and establishes in consultation with the airlines when delay during the operations is acceptable operationally and commercially.
  • Plan a strategy for flight operations prior to commencing work after getting handover from the outgoing shift.
  • Implement the company policy, directives, rules and regulations.
  • Develop and foster good relations with customers, authority and industry stake holders in general.
  • Responsible for implementing security procedures on a shift basis.
Key Competencies:
  • Management skills
  • Communication skills
  • High level of integrity
  • Initiative and proactive approach
  • Customer Service Orientation
  • Change management
Educational Background:
  • Minimum University Degree or equivalent
Professional Work Experience: 
  • Minimum of 3 years’ experience in Airfreight Management.
Team Leaders

Role & Responsibilities:
  • Provides leadership and direct supervision to a team of staff.
  • Ensure the accurate processing, storage and dispatch of a specific load and /or equipment, in line with service delivery targets and schedules, and within the boundaries of safety and regulatory requirements.
  • Plans and executes the workload for a specific activity by closely monitoring the flight schedules.
  • Briefs team members, delegates’ tasks and oversees activities to ensure the safe and effective dispatch of inbound/outbound cargo, and/or ULDs to the respective rotation areas.
  • Briefs team members on special carrier's handling instructions
  • Promote best and safe practices at work.
  • Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Regulatory requirements.
  • Responsible for all safety issues (including Dangerous Goods) and ensures that all team members comply with the laid down safety regulations at all times.
  • Immediately reports to the Duty officer any damage to cargo, equipment or any injury to a team member.
  • Ensure the smooth running and serviceability of the relevant support systems and/or equipment, and takes necessary steps in case of failure or breakdown.
  • Maintain an accurate record of all the cargo and/or ULDs processes through the assigned area by using the appropriate recording system.
  • Where required ensure that all the ULDs are stored and maintained in an orderly manner with the area of responsibility.
  • Effectively liaises with all concerned sections to ensure that necessary information is available on time.
  • Carries out on-going performance management by undertaking reviews & assessments.
  • Identifying training needs and coaching and supporting the on-job-training of all team members.
  • Completes all pre and post flight activities, and any other administrative requirements. Where required, upon completion of departure/ arrival activities.
  • Takes stock of all mishandled/missing freight, establishes reasons for the mishandling, and dispatches advisory messages to the airline and or agents as appropriate
Key Competencies:
  • Management skills
  • Communication skills
  • High level of integrity
  • Initiative and proactive approach
  • Customer Service Orientation
Educational Background:
  • Minimum - Diploma Level and Above
Professional Work Experience: 
  • Minimum 2 years’ experience in a supervisory level or administration.
  • Proven record in working with targets and with teams
  • Ability to work with people of diverse cultures, ages and educational level.
  • Ability to work under minimum supervision.
If you believe you have the matching skills, experience, educational background mentioned above and you would like to be a part of the Swissport Cargo Services team, we would like to hear from you.

Closing Date: On or before April 25, 2011

Only successfully shortlisted candidates will be contacted for an interview.

Applications together with the relevant certificates should be forwarded by email to: hr@swissportkenya.co.ke

or through post to:

The Human Resource Manager,
Swissport Cargo Services Kenya,
P.O. Box 19225 - 00501
Nairobi, Kenya

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