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Lodge General / Operations Manager Job Vacancy in Zanzibar

General / Operations Manager

Job Reference:AT/GM/14

Reports to: General Management

Position Overview

Our client, a leading operator of small up-market camps and lodges in East Africa, is looking for a strong and experienced Lodge Manager for its reputed boutique lodge on Zanzibar.

The lodge has 18 rooms and villas and offers stylish personal services with a truly African alternative to western luxury. We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.

You are expected to manage the operation of close to 100 staff and go the extra mile to maintain the high standard and reputation.

  • Responsible for consistent delivery of high-quality guest experience with “soul”, in accordance with general service philosophy and standards set by the group
  • Responsible for general compliance of all operations with agreed standards (e.g. health & safety, operational, staff well-being, environmental, regulatory)
  • Deal with all guests complaints that cannot be effectively dealt with by front-of-house staff
  • Responsible for HR matters
  • Responsible for financial performance against budget, administration and cash flows
  • Supervision of repair and maintenance, replacement CAPEX, an generally keeping the company’s asset base in good condition
  • Maintain community relations and generally representing the company towards external partners and authorities
  • Team player: operating successfully with the other units within the Company (e.g. Sales & Marketing, Finance)
General profile, required qualifications and traits
  • Hands-on, results-oriented management style.
  • A natural team builder and people manager, who can provide leadership and inspire trust with a broad variety of people.
  • Strong problem solving and decision-making capabilities.
  • High personal work standards and organizational skills.
  • Minimum five years work experience in senior management position of operations of 60-plus staff in remote locations in Africa
  • Experience in hospitality a very strong plus, but lack thereof can potentially be resolved through strong front-of-house manager; general affinity with product and service philosophy a must
  • Proven capability in people management
  • Proven capability to deal independently with suppliers, communities and authorities
  • Proven capability to supervise repair and maintenance in a demanding environment
  • General administrative skills
  • Solid on MS Office applications
  • Solid in written English
Package: Attractive senior package, negotiable based on experience

To Apply:

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. 

Please do not attach any scanned certificates/documents.

Attach a detailed application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name. 

Please do not apply if you do not meet the minimum qualifications and experience required.

Please send all documentation via the contact form below.

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