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Office of the Prime Minister IEC Strategy Short Term Consultancy

Office of the Prime Minister
Performance Contracting Department
Short Term Consultancy
To Develop Information, Education and Communication (IEC) Strategy and to Undertake Publicity Campaign on Implementation of Citizens Service Delivery Charter
The GOK has been implementing public sector reforms geared towards regulating the manner, propriety and effectiveness of the services offered by public institutions. This is in recognition that the quality of these services has significant impact on and contributes to socio-economic development and welfare of the citizens.
The broad objective of public sector reforms is to increase customer satisfaction with public services, ensure accountability for utilization of public resources and to facilitate creation of competitive advantage for the country.
This has been achieved largely through introduction of performance contracting system as the national public sector management accountability framework.
This has been achieved through introduction of performance contracting system as the management accountability framework for public service. Performance contracts help to improve service delivery to the public by ensuring that top-level managers are accountable for results, and in turn hold those below them accountable. They also assist in reversing the decline in efficiency and ensuring that resources are focused on attainment of the key national policy priorities of the Government.
Performance contracts are designed to address all management perspectives including financial stewardship, customer satisfaction, institutional capacity as well as operations and procedures.
Customer satisfaction is a key component in service delivery perspective of a performance contract. To address this perspective, all public institutions on performance contract have developed citizens’ service delivery charters.
The citizen’s service delivery charter is a statement of quality by an institution to its customers on the levels of services they should expect from that institution. It includes information on the duration the service is expected to take, the requirements before the service is rendered and the cost of the service. It also stipulates procedure to be followed in the event services are not commensurate with the service standards indicated in the charters.
The Performance Contracting Department with support from development partners seeks to engage a consultant to:
1.    Undertake development of IEC strategy on performance contracting system;
2.    Oversee the development of publicity materials to educate the public on service charters and performance contracts; and
3.    Roll out a media campaign to educate and inform the public on the right to quality services and on their duty to hold senior managers accountable for results.
Objective of the Consultancy
The objective of the consultancy is three fold:
1. to inform and educate the members of the public on performance contracts as management accountability framework,
2: to sensitize the public on citizen service delivery charters to empower Kenyans to know their right to quality and timely services, and to demand timely services from public servants.
Application process
For the full Terms of Reference (ToR) and requirements please visit
A technical proposal in a sealed envelope clearly marked “RFP /UNDPKEN/02/2011 – Development of IEC Strategy and undertake publicity Campaign” should be dropped at the UNDP TENDER BOX placed at the main entrance reception of UN Complex in Gigiri and addressed to:
The Deputy Country Director (Operations)
United Nations Development Programme Kenya,
Block Q, UN Complex Gigiri, PO Box 30218, 00100
Nairobi, Kenya
The closing date for submissions is Monday, 14 March 2011 by 12.00 Noon Kenya Time.
A pre-bidding conference will be held on Friday 4 March 2011 at 10.00 a.m. at KICC 11th floor.
UNDP Kenya reserves the right to accept or reject any submissions
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