Our client, a leading resort located at the Kenya Coast is seeking experienced hotel managers to fill the following positions:
1. Resident Manager
Duties:
Responsible for directing and overseeing all aspects of operations at the resort including maximising financial performance, ensuring guest satisfaction, adhering to service standards and operating procedures, supervision, mentorship and motivation of all heads of departments.
Qualifications/Experience:
1. Resident Manager
Duties:
Responsible for directing and overseeing all aspects of operations at the resort including maximising financial performance, ensuring guest satisfaction, adhering to service standards and operating procedures, supervision, mentorship and motivation of all heads of departments.
Qualifications/Experience:
- Hotel Management Degree or Diploma from a recognized international institution, or degree in other related field.
- 5 years management experience in a minimum of 2 operational departments, preferably in a 5 star hotel or resort with more than 100 rooms and a sizeable F&B operation.
- Clear, concise written and verbal communication skills.
- Experience in P&L and budget management.
2. Rooms Division Manager
Duties:
Responsible for the general operation of both Front Office and Housekeeping departments, directing guest satisfaction initiatives, delivery of the finest customer service to all guests, commitment to customer service by soliciting and responding promptly to guest needs, budgeting, forecasting, establishing and maintaining quality service levels while maximizing profits, mentorship, training and development of the rooms division team members.
Qualifications/Experience:
Duties:
Responsible for the general operation of both Front Office and Housekeeping departments, directing guest satisfaction initiatives, delivery of the finest customer service to all guests, commitment to customer service by soliciting and responding promptly to guest needs, budgeting, forecasting, establishing and maintaining quality service levels while maximizing profits, mentorship, training and development of the rooms division team members.
Qualifications/Experience:
- Hotel Management Degree or Diploma from a recognized international institution or degree in other related field.
- 5 years experience gained in rooms and front office management.
- Clear, concise written and verbal communication skills.
3. Executive Housekeeper
Duties:
Duties:
- Responsible for management of the housekeeping and laundry department in order to ensure the highest standards of cleanliness of the hotel, including all guest rooms, public areas, food & beverage outlets, banquet facilities and back of the house areas.
- Selects, trains, develops, schedules and manages the performance of housekeeping and laundry team members.
Qualifications/Experience:
- Degree or diploma in hotel management or equivalent in any related field.
- 3 to 5 years experience in a housekeeping senior management position preferably in a 4 or 5 star hotel.
- Operational knowledge of housekeeping equipment and machines, including commercial washing machines, drycleaning and pressing machines.
4. Front Office Manager
Duties:
Duties:
- Responsible for leading and managing all sections of the Front Office Department – Reception, Reservations, Guest Relations, Switchboard, Portage, Business Centre and Gift Shops – to ensure the highest standards of service.
- Responsible for up selling rooms, guest services and amenities to maximize revenues.
- Preparation of the annual budget and manning guide.
- Selects, trains, develops and manages the performance of front office operations team members.
Qualifications/Experience:
- Degree or diploma in hotel management or equivalent in any related field.
- 3 to 5 years experience in a front office management position, preferably in a 4 or 5 star hotel.
- Knowledge of yield management, hospitality property management systems and Microsoft office systems.
5. Asst. Front Office Manager
Duties:
Duties:
- Assists the Front Office Manager in managing all sections of the front office department.
- Responsible for up selling rooms, services and amenities to maximize room revenue.
- Maintains high visibility around the guests during peak periods to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
Qualifications/Experience:
- Degree, diploma or certificate in hospitality management or equivalent in any related field.
- 3 to 5 years experience in a senior front office position, preferably in a 4 or 5 star hotel.
- Knowledge of Fidelio or other hospitality property management systems.
6. Deputy Engineer
Duties:
Duties:
- Assists the Chief Engineer to manage and supervise the maintenance operations for exterior and interior facilities including electrical, refrigeration, plumbing, heating, cooling, structural and other maintenance works necessary to maintain the property in an optimum and efficient condition.
- Ensures the safety and comfort of the guests and employees.
- Develops and manages routine and preventative maintenance programs, capital expenditures within budget.
Qualifications/Experience:
- Diploma in Engineering or related field; mechanical background preferred
- Specialization in a specific building trade (electrical, plumbing, refrigeration, HVAC, etc).
- Minimum of 3 years employment in a similar position.
7. F&B Controller
Duties:
Duties:
- Ensure effective adherence of all food & beverage control procedures, store material control procedures related to all bars and kitchen operations.
- Preparation of daily, weekly and monthly reports on food & beverage cost and consumption trends, reporting to the Chief Accountant and Financial Controller, while informing F & B Manager & Executive Chef of results.
Qualifications/Experience:
- Diploma or certificate in accounting.
- 3 to 5 years experience in similar position, preferably in a 4 or 5 star hotel.
- Knowledge of Micros, Materials Control preferable.
8. Assistant F&B Manager
Duties:
Responsible for assisting and overseeing all aspect of the respective Food and Beverage operation under the general guidance and supervision of the Food and Beverage Manager.
Qualifications/Experience:
Duties:
Responsible for assisting and overseeing all aspect of the respective Food and Beverage operation under the general guidance and supervision of the Food and Beverage Manager.
Qualifications/Experience:
- Degree, diploma or certificate in hospitality management or equivalent in any related field.
- Proven track record in F&B Departments for a period of 3 to 5 years, preferably in a four or five star hotel.
- Expert knowledge of Fidelio and Micros or other hospitality point-of-sale system.
- Strong interpersonal communication, influencing and creative problem solving skills are required.
9. Security Manager
Duties:
Duties:
- Directs the establishment’s security functions, including physical security and safety of employees, facilities, and assets.
- Plans, directs and coordinates the security functions of the hotel to minimize potential security breaches across property.
Qualifications/Experience:
- Security management certification or a combination of relevant education and experience.
- A minimum of 5 years experience in a management or senior role in security operations either from the police, military forces or reputable security firm.
- Demonstrate knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the employees, assets and hotel facilities.
- Demonstrate knowledge of relevant national laws and guidelines regarding emergency and security.
10. Asst. Human Resources Manager
Duties:
Duties:
- Assists the Human Resource Manager in planning, directing and coordinating human resource management activities of the resort to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
- Assists with the administration of the collective bargaining agreement with the Kenya Union of Domestic, Hotels, Educational Institutions, hospitals and Allied Workers (KUDHEIHA), and handles grievances.
- Assists with counselling and influencing management/leadership regarding policies, practices, laws and regulations and monitor application to insure positive and equitable employee relations.
- Assists with planning, developing and implementing employee communication, recognition and motivational programs that enhance the working environment and aid in attracting and retaining superior talent.
Qualifications/Experience:
- Diploma in Human Resources Management or other related field.
- 3 to 5 years experience in human resources in a management role.
- Proficiency of Microsoft Office software: Word, Excel, Outlook and Power Point.
- Knowledge of computerized HR Information Systems.
11. Legal Officer
Duties:
Duties:
- Advises the Hotel on legal and regulatory matters.
- Liaises with the regulators to ensure compliance and with external lawyers on legal and litigation matters.
- Provides legal advice to employees on Hotel related issues of a legal nature and handles legal administrative matters for the hotel.
- Assists in planning, directing, and coordinating human resource activities by maintaining functions such as employee compensation, recruitment, personnel policies.
- Assists with the administration of the collective bargaining agreement with the Kenya Union of Domestic, Hotels, Educational Institutions, hospitals and Allied Workers (KUDHEIHA).
Qualifications:
- LL.B Degree in Law from a recognized institution and diploma in Human Resources Management or other related field.
- Two years of professional experience with a minimum of one year as an Advocate in legal practice or as an in-house counsel in a busy corporate entity.
- Demonstrated ability to analyze legal issues and apply legal principles based on the need of the hotel.
- Demonstrate strong strategic thinking & decision making skills.
Deadline for application is Wednesday, 23rd February 2011
Applicant should send a cover letter and their CV with relevant testimonials, current and expected salary and three professional references to:
Tamarind Hospitality Consulting
Email: thc-hr@tamarind.co.ke
You can also visit www.kenyanvacancies.com for more jobs
