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UAP Insurance Customer Relationship Officers and Legal Officer Jobs in Kenya

UAP Insurance ¡s one of the leading insurance companies ¡n the East African region, and ¡s the first foreign underwriter in Southern Sudan. The Company ranks highly in product innovation business volume, market share, profits, net assets and other significant attributes. UAP is the first insurance company in the region, to be ISO certified.

We are looking for qualified individuals to fill the following positions:

Customer Relationship Officers
(Nairobi, Nanyuki, Muranga,Nakuru)

The overall responsibility will be to facilitate the distribution of insurance products and services to satellite distribution centres acting as a link between the Satellite Agencies and the respective Branch office

Key tasks will include:
  • Maintaining effective business relationships ¡n the respective satellite office
  • Approving specified documents within agreed and set authority limits.
  • Prepare quotations, tracking new products sales activity within the satellite offices.
  • Assist agents on outstanding underwriting and claims issues whilst responding to customers queries and complaints.
  • Assist in facilitating training to the satellite office agents and staff.
  • Gather and share business market intelligence
  • Marketing and distribution of the Company’s products
Candidates are required to have a diploma in insurance from the College of Insurance or made good progress in the Industry qualifications e.g. ACII; AIIK and a minimum of one year work experience ¡n an insurance company ¡n sales, underwriting or claims department or in a busy Brokerage or Agent’s office.

Legal Officer

The overall responsibility will be to ensure that all liability and third party claims are managed efficiently and in a cost effective manner thereby meeting the customer expectations and the Company’s Corporate Objectives.

Key tasks will include:
  • Ensuring correct reserve setting and regular review to reflect current position of the company’s liability.
  • Appointing and monitoring the performance of service providers for effective service delivery.
  • Recommending changes and giving legal opinions on procedures and gaps arising from the technical process to avoid negative conflict with clients.
  • Ensuring that all claims are registered and acknowledged promptly and customers constantly updated on the status to facilitate settlement of the claim.
  • Ensuring that recoveries are made promptly and within the specified time scales so as to reduce the final cost of the claim.
  • Ensuring that payments are made promptly.
  • Supervising, training, mentoring and coaching staff within the unit to ensure they remain motivated.
  • Assisting in preparing management reports/opinions to appraise management on Legal claims.
Candidates must have a degree in Law, be an Advocate of the High Court, Strong leadership and analytical skills, and three (3) years practicing experience and two (2) years Insurance experience.

Interested candidates should provide a detailed CV, including present position, current remuneration, names, addresses, and phone contacts of three professional referees, copies of professional/educational certificates and send it to:

Group Human Resources Manager,
UAP Holdings Ltd,
P O Box 43013-001 00,

Or email:
Closing date of applications: February 11,2011

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