Our client is a global multinational Food & Beverage company, worldwide leader in most of its category portfolio. With global or local specific brands and products, the core focus is to meet the diverse needs and preferences of consumers all over the world.
Operating in Africa for more than 80 years, the Company has 5 markets within, the Equatorial African Region (EAR) being amongst them. The regional operations are co-ordinated from Nairobi, Kenya to offer shared service across countries in Central, East, part of Southern Africa including the Island markets and Horn of Africa.
With this regional expertise, the Company aims at enhancing the business potential of this region, which is seen as an important source of future growth, and bring it up to the level of performance that the Company experiences in other regions of Africa and the world.
By reinforcing business and product categories focus, making operations more efficient, developing cross fertilization or enhancing peoples’ knowledge transfer and empowerment, this shared service expertise is expected to accelerate growth and meet the company’s high ambition for the Region.
Our client continues to be viewed as one of the leading global companies in Corporate Social Responsibility, particularly in the developing world. Being a committed leader in environmental performance, they ensure that natural resources are preserved and that waste management enjoys much attention in all operations worldwide.
The company is an equal-opportunity employer with robust talent management policies, and systems. They value and reward individual and team contributions to business results.
Job Summary
Reporting to the Information Technology Coordinator Lead the incumbent will be a team member of local IS/IT resolution group with regards to Business Applications and IT infrastructure. He/she will restore the appropriate services to the user in a timely fashion in accordance with agreed service level agreements and undertake full first level responsibility for all IS/IT issues at site.
Responsibilities
· Ensure detailed explanations of user problems and call resolutions are entered into Problem Management System and ensure appropriate escalation including handling of escalated projects as assigned;
· Install and replace new workstations and maintain, modify and enhance existing workstations using SNOW Standards;
· Manage other on site IT infrastructure that can not be resolved remotely as instructed;
· Implement group corporate IT security standards and policies across all systems;
· Assist in the implementation of new information systems, which may replace or augment the current application set;
· Manage all tasks related to backup of the servers on site according to GLOBE/IT standards and processes;
· Lead or participate in team projects that enhance the quality or efficiency of support and assist Service Desk and Resolution Groups members in support of major or complex incidents;
· Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE/IT policies, and methods of support delivery, to provide technically accurate solutions to users;
· Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures
Requirements
· University Degree in a Technical / IT field or related field from a recognized university;
· Minimum 3 years experience in information systems.
· Working experience in handling systems issues and projects technical in nature;
· Good analytical & problem solving skills.
· Good decision making and judgement skills (ability to solve incidents requiring creativity and initiative).
· Detail-oriented, and able to prioritize work.
How to apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday, 21st January 2011.
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Only short listed candidates will be contacted.
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