Heidelberg East Africa Limited, a highly reputed company in the Printing industry is looking for a Senior Service Executive with the following credentials:
Duties
Duties
- Receive and record all requests for technical assistance.
- Make an integrated maintenance system from the receipt of the service request to delivery.
- Follow-up, supervise and control every detail in the department
- Manage the data base of Service Scheduling.
- Dispatch and relocate engineers for service jobs.
- Prepare and distribute all management performance and financial reports including invoicing of service work done.
- Daily review of service jobs.
- Maintain the files of customers support department.
- Resolve customer complaints.
- Provide assistance and technical information to other departments if requested.
- Assist customers on matters related to service work planning and scheduling.
- Motivate the service team to ensure a Total Quality Service for all customers.
- Ensure all preventative maintenance schedules including customer agreed commitments are met.
- Update system on the implementation of fitting of retrofits required to be done on equipment as specified on the Service Information Bulletins.
- Maintain the service contract data base
- Assist with placing, monitoring and delivery of spare parts to customers when requested.
- Follow-up the guarantee and warranty service with customers and suppliers.
- Set budget for the department and follow up its implementation.
- Prepare periodical reports to ensure smooth work flow in all branches.
- Implement Technical Standards and System/Tool to access the performance of Service operations.
- Proactively plan for service business expansion.
Skills Requirements:
- Minimum Bachelor’s degree in any field preferably Mechatronics engineering
- Minimum 2 years experience in the same line
- Strong capability to professionally guide and motivate the entire Service Team
- Must be a self-starter, highly organized, and able to work well with all levels in the organization
- Strong computer skills with knowledge of MS Office suite
- Customer oriented leader
- Capable & confident of achieving business plan expansion.
The email address for sending the applications is Maureen.wandera@heidelberg.com.
The deadline for submission is 1st February, 2011.You can also visit www.kenyanvacancies.com for more jobs
