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Shop Sales Executive Job in Eldoret (KShs 20,000)

Job Title: Shop Sales Executive (Eldoret)
Department: Retail
Reports to: Outlet Manager
Job Purpose
To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.
Job Dimensions
Handle M-pesa Clients
Serve walk in clients while up holding high quality level of service
Sell across the range products
Post FSE and Shop Sales to the system(Syspro)
Maintenance of creative and attractive displays
Gather market intelligence

Prepare monthly, weekly and daily reports
Liaise with the outlet manager in managing stock levels and recommending new products.
Reconciling sales and cash collections by close of business.
Performing other related tasks as and when requested by the outlet Manager
Key Result Areas
Customer count
The monthly revenue/ Sales
Repeat business
Key Decisions
Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
Deciding on the right products and their quantities to be stocked in the store.
Key Performance Indicators (KPIs)
Monthly turnover
Growth or decline in the number of m-pesa transactions per day
Physical customer flow.
Number of registered customer compliments or complaints in a given time period.
Key Relationships
Branch Manager- Daily reconciliations of m-pesa & the Daily collections by the Cashier.
Field Sales Executives- Daily Dispatch of stocks, Cash collection, and Reconciliation.
Qualifications, Knowledge and Experience
Academic qualification/s
Diploma in Business Administration & related studies
Customer Care, ICT proficiency
Relevant experience
Sales /Customer care
Other requirements
Certificate of good conduct
Should be innovative.
Salary: Sh.20,000

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