1. Operations Manager
2. Customer Care Representative
3. Radio Controllers
4. Investigation Officer
5. Technicians
6. Workshop Manager
Securex Agencies is ISO certified and a leading provider of security solutions in the East Africa Region.
We are seeking suitably qualified and experienced individuals to fill the following vacancies in our Nairobi Office: -2. Customer Care Representative
3. Radio Controllers
4. Investigation Officer
5. Technicians
6. Workshop Manager
Securex Agencies is ISO certified and a leading provider of security solutions in the East Africa Region.
Operations Manager
Main Duties and Responsibilities
- Management of a large guard force and alarms administration
- Organizing tasks and overseeing effective supervision
- Visit incident scenes, investigation and compilation of detailed reports
- Conduct security surveys and design appropriate assignment instructions
- Carrying out intelligence threat assessment
- Client liaison
- Coordinating with law enforcement agencies in solving crime
Requirements
- University graduate preferably in social sciences.
- Diploma in security management will be an added advantage
- Security background preferably in the disciplined forces at a senior level with not less than 10 years experience
- Proven experience in organizational and administrative duties
- Be computer literate
- Have good communication and report writing skills
- Have good leadership and decision making skills.
- Ability to motivate and willing to work for long hours
Customer Care Representative
Main duties and Responsibilities
Main duties and Responsibilities
- Carry out regular client visits to establish level of customer satisfaction and address concerns raised
- Carry out customer’s opinion surveys, analyze data collected and prepare monthly reports.
- Maintenance of customers visits schedules and account resolution records
- Prepare, deliver and collect signed service contracts from clients
- Update customer data and maintain client files.
- Identify opportunities to cross and up sell to existing clients
- Build and Maintain Customer Relationship with various clienteles.
- Timely response to clients’ queries.
Requirements
- University graduate preferably in social sciences
- 3 years sales experience in a similar organization
- Results oriented individual willing to work long hours
- Be computer literate
- Have good communication skills
Radio Controllers
Main Duties and Responsibilities
Main Duties and Responsibilities
- Manning a busy radio communication Control Room
- Appropriate dispatch of alarm response teams and record movement
- Logging of alarm communication
- Client liaison and maintaining detailed report entries in the OB
Requirements
- Education: University graduate or a diploma in information technology
- Previous experience in a busy communication centre
- Excellent communication, listening skills and keen eyes for details.
- Ability to motivate and willing to work for long hours without supervision.
Investigation Officer
Minimum Requirements
Minimum Requirements
- University graduate preferably in criminology specializing in forensic investigations.
- Security background preferably in the disciplined forces at a senior level with not less than 5 years experience
- Proven experience in investigating fraud and attending to scenes of crime and preparing appropriate reports
- Proven experience dealing with the Police and other security agents on various investigations
Technicians
- To carry out surveys for installation of electronic security systems.
- To carry out installation, service and maintenance of electronic security systems.
- To handle technical complaints from clients.
- To prepare detailed technical report after attending incident scenes
Minimum Requirements
- Diploma in Electronic Engineering or Telecommunication
- 3 years experience in a similar position
- Excellent communication and grooming skills
- Ability to quickly adapt to a demanding environment
- Current driving and motorcycle license will be an added advantage
Workshop Manager
Main Duties and Responsibilities
Main Duties and Responsibilities
- Routine inspection and maintenance of the fleet of vehicles
- Prepare, co-ordinate and manage vehicle fleet budget
- Assist in the recruitment and duty assignment of mechanics
- Ensure all vehicles are serviced as per schedule
- Ensure that vehicles are kept clean and in good state of repair
- Liaising with the purchasing department and advising on purchases of appropriate spare parts
- Assessment of accident damage costs and dealing with insurance claims
Requirements
- University graduate preferably in Mechanical Engineering. Holders of a higher National Diploma in Automotive Engineering will also be considered
- 10 years experience in a busy workshop
- Be computer literate
- Have good communication and presentation skills
- Posses a clean and valid driving license and willing to work for long hours
Securex is an equal opportunity employer and only shortlisted candidates will be contacted.
You can also visit www.kenyanvacancies.com for more jobs
