Job Ref: AT/LM/11
Reports to: General Manager (During absence: to Group Operations Manager)
Position Overview
Our client owns a small upmarket exclusive hotel/beach resort which offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard.
We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.
You are required to enforce, maintain and contribute to the constant maintenance and improvement of the high standards set for the Lodge.Reports to: General Manager (During absence: to Group Operations Manager)
Position Overview
Our client owns a small upmarket exclusive hotel/beach resort which offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard.
We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.
The three Retreat Villas offer a high-end individual & utmost personalized service. Every Villa has their own butler and there is one separate kitchen catering for all needs and special requests.
This department operates independently, but forms part and parcel of the resort.
Responsibilities and Duties:
As Lodge Manager your main responsibilities and duties will be:
- To manage all daily, weekly and monthly operations.
- To ensure all guests receive an experience which is compliant with our service offering.
- To ensure all staff are managed in compliance with the group HR policy and the labour law of Zanzibar.
- To ensure all staff are motivated and follow the company ethics.
- Ensure service levels are maintained at a stable high standard.
- To maintain strong cooperation and communication with all assistant managers and heads of department.
- To maintain a positive relationship with the communities & neighbours.
- Attend village meetings, record & file all correspondence, maintain the village notice board and keep tight communication with the community by cooperating with the village liaison officer.
- Oversee the financial procedures and ensure strict controlling in accordance with approved budgets.
- To maintain and improve cost effective operations.
- General safety and protection of all guests, staff, property and equipment.
- To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers.
- Ensure overall repairs & maintenance of the property.
- Oversee all procurement, stores and stock control.
- Ensure that the overall hygiene of the resort is in place and maintained.
- Ensure month-end stock takes are done and submitted on time according to the financial time line.
- Exercise and implement cost saving measures.
- To manage all company assets in such a manner as to limit any potential losses to the company.
- Keep the General Manager informed of all relevant information (Group Property Management during GM absence).
The specific responsibilities and duties of the Lodge Manager are defined as follows:
Daily Tasks
Daily Tasks
- Organise the team and ensure priorities are performed.
- Communicate with guests and ensure their visit is a true experience in accordance with our service offering.
- Ensure highest service levels are maintained across all departments.
- Supervise the team to ensure that they perform their duties properly and professionally and perform spot checks.
- Ensure that beaches and guests facilities are up to standard at all times.
- Ensure menus are balanced and the quality of the food is stable and high class.
- Facilitate all offered activities and requests.
- Deal with guest complaints immediately.
- Monitor daily expenditures and maintain authorisation procedures.
- Undertake any reasonable assignments requested by Group Property Management.
- Maintain staff discipline and motivation.
- Ensure all furniture, fixtures, equipment, vehicles, generators and related equipment are being maintained.
Staff Matters
- Ensure prompt attendance is maintained.
- Conduct staff performance appraisals according to group standards.
- Ensure the disciplinary code & procedure as well as the Zanzibar labour laws is adhered to and followed strictly.
- Ensure staff files are maintained and all relevant data is on the personnel files.
- To hold regular meetings with assistant managers, heads of departments and staff in order to keep them informed about internal issues and changes, Asilia policies and any other relevant matters.
- Communicate salary increases, staff appointments and dismissals with the General Manager (During GM absence to Group Property Management).
- To take the required disciplinary steps when the need arises.
Leave
- To manage the leave rosters for the assistant managers and HODs.
- Ensure that the leave taken by managers and the HODs does not allow for more than one manager to be away from Matemwe at any one time.
- To monitor all leave rosters to ensure that staff takes their full annual leave quotas.
- To ensure that your own leave is taken in the course of the year.
Medical
- To ensure that proper medical attention is given to any guests that fall ill while staying at Matemwe.
- Ensure all staff receives proper medical attention when they are ill.
- To monitor all records of medical expenses for staff and to ensure no over expenditure.
- To monitor the issuing of sick sheets.
Allowances and Loans
- To authorise all salary advances in compliance with the company policy.
- To monitor all staff payment allowances in accordance with company policies.
Recruitment/ Termination
- To manage all facets of recruitment and termination of employees according to both Zanzibar laws and company policies
- To chair disciplinary meetings and to make all relevant decision resulting from such meetings
- To coordinate relevant job advertisements and external interviews
- At termination, to authorise the final payment of the employee who is leaving the company, ensuring that all salary advances, leave reconciliations and staff issues [uniforms etc] are accounted for.
Training
- To advise, research, co-ordinate and manage staff training programmes.
- To coordinate and conduct training for employees as required by operations, as well as on matters relating to the company’s General Employment Terms, Code of Conduct and other relevant policies.
Behaviour
- You are to act as a leader to all departments and members of staff.
- You will be responsible for the well-being of all staff.
- You will be expected to behave honestly and be sober at all times.
- You will maintain a high standard of personal hygiene and keep are in good health.
- Your appearance and behaviour is to be that of a senior manager representing the Asilia Group in all your work activities.
- No abusive language or behavior is allowed.
- You are not authorized & not permitted to hand out or distribute any company information whatsoever without the consent of the GM (during his absence: Asilia Group Head Office).
To apply
Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. Please do not attach any scanned certificates/documents.
Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.
Ensure you quote the job reference in the subject header and your name.
Please send all documentation to info@byappointmentafrica.com
Please note that only shortlisted candidates will be contacted.
You can also visit www.kenyanvacancies.com for more jobs
