World Vision Africa Systems Operator Job Vacancy

World Vision Kenya is a leading non-governmental Christian humanitarian, relief, development and advocacy organization with projects in most parts of Kenya. We wish to urgently recruit highly competent, proactive and self-driven people to fill the following positions within our organization.
Job Title: Systems Operator
Country: Kenya
Location: Kenya
Closing Date: September 22 2010
Eligibility: Kenyan nationals only
Description
Purpose of Position
  • To Manage Sponsorship processing of STEP and SD+ databases in order to successfully support World Vision Kenya’s Sponsorship Operations in Kenya.

  • In order to successfully do so, the Systems Operator must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others.
Major Responsibilities
  • To successfully manage sponsorship the business processes and standards in the IPAs to ensure that the IPA achieve or surpasses Sponsorship operations standards
  • To successfully manage the implementation STEP sponsorship System program elements: CPI, Step1, SD+, Quickstep in the ADP/IPA.
  • To provide capacity building for all staff engaged instep and SD+ data collection to ensure that all STEP and SD+ data meets or surpasses the minimum standards of integrity
  • To timely process correspondences i.e. sponsor letters, sponsor queries, GNs, APR, Christmas Cards, Holds, Introductory letters among others.
  • Timely generation of CCF, sponsor queries, closes queries, and prints labels
  • Ensure all data from the Support Offices are imported (read) and disseminated to all staff in a timely manner
  • Carry out quarterly Global RC count and annual and biannual RC reconciliation for the ADP/IPAs
  • Ensure timely production of sponsorship monthly KPI report for management consumption.
  • Ensure timely information to IPAs/ADP Staff to ensure that RC level is maintained at not less or more than 2% of the maximum RC.
  • Ensure all monitoring forms are keyed into step1 and reports generated to inform IPA/ADP staff of those that haven’t been visited as per the standard.
  • Establish of quality assurance systems and contextualized business processes, in the IPAs so as to ensure there is data integrity, timely reporting
  • Consolidate of a learning centred approach based on best practices in the IPAs to enable staff to achieve and/or surpass established KPIs
  • Impart appropriate skills to other sponsorship staff in order to equip, them with elementary skills in working with the sponsorship systems.
  • Ensure that the current FPS licence is backed up and can be retrieved in case of the fps machine crushing
  • Ensure step1 and SD+ are maintained as per the standard
Qualifications: Knowledge and Technical Skills
  • Diploma in Computer Science or related field from a recognized college or university with at least 1 year relevant experience
  • Certificate in Information Technology or related field with track record of performance and experience of not less than 3 years will be considered
  • Computer proficient in use of Microsoft office and other applications relevant to STEP
  • Training, facilitation, mobilization and coordination skills
  • Good communication skills
  • Certification in A+, N+ and MCP – added advantage
  • Determined personality with initiative and ability to work in a team
Job Details
How to Apply
All application letters and detailed CVs together with names of three referees, one of whom must be a church leader/priest/pastor, should be sent to reach the undersigned not later than September 22nd, 2010.
Director
People and Culture
World Vision Kenya
P.O. Box 50816 – 00200 Nairobi, Kenya
Email: recruit_kenya@wvi.org
Please indicate clearly on the envelope or on the subject line “Systems Operator”.
Only short-listed candidates will be contacted
World Vision is a child focused organization and upholds the rights and wellbeing of children. Our recruitment and selection procedures include screening and background checking for child abuse offenses.
World Vision is an Equal Opportunity Employer.
Our vision for every child, Life in all its fullness, Our prayer for every heart, The will to make it so.

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