The job entails handling of clients and serving them according to their needs in order to optimize the customer experience
Key Responsibility
- Provide professional customer care to walk in clients, aide in selection, documentation and organize for deliveries and after sales service
- Assist clients by advising on interior designing so as to increase cross selling
- Inform the relevant people of low stock levels, feedback on products from the clients, suggestions and issues related to product display
- Assist clients in decision making process as well as documentation to ensure proper and efficient dispatches
- Act as a contact between the company and its existing and potential markets
- Contact clients by phone to negotiate terms of agreements and conclude sales
- Review own sales performance and strategise on how to make proper effective improvements
- Gain a clear understanding of customers businesses and requirements
- Participate in the ordering process both new and reordering
Academic Qualifications
- Diploma in Sales and marketing
- Professional qualification
- Computer literacy with good working knowledge of Ms Office and data base systems
Experience
- 3-5 years in similar position. Should have dealt in FMCG
- Must be an effective communicator
- Good time management.
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