1. JOB IDENTIFICATION
Job Title: Key Account Manager
Department: Engineering
Reports to: Engineering Manager
Job Title: Key Account Manager
Department: Engineering
Reports to: Engineering Manager
2.JOB PURPOSE
* Ensure good rapport with clients for account management.
* Ensure that the company acquires new business from Network operators.
* Ensure that the necessary administrative support in regard to project implementations is put in place to ensure timely execution of planned activities.
* Track and monitor project activities and provide relevant progress/Status reports in liaison with relevant sectional heads.
* Ensure good rapport with clients for account management.
* Ensure that the company acquires new business from Network operators.
* Ensure that the necessary administrative support in regard to project implementations is put in place to ensure timely execution of planned activities.
* Track and monitor project activities and provide relevant progress/Status reports in liaison with relevant sectional heads.
3. JOB DIMENSIONS
* Working closely with the Engineering Manager to develop and implement project work plans/flows, and quotation.
* Measure and monitor progress through regular update of Engineering Dashboard.
* Design project reporting mechanism to ensure that the management is fully informed in various aspects of project status and progress.* Working closely with the Engineering Manager to develop and implement project work plans/flows, and quotation.
* Measure and monitor progress through regular update of Engineering Dashboard.
4. KEY RESULT AREAS
* Coordinated project approach- Ensure all pertinent information are captured and reported in a timely manner.
* Feedback Mechanism- Give timely feedback of any variation of activities or change of scope of the job and provide solutions.
* Documentation: Ensure that all the project information’s are centrally documented in a timely and accurate manner.
* Manage customer escalation with relevant authorities within the company.
* Coordinated project approach- Ensure all pertinent information are captured and reported in a timely manner.
* Feedback Mechanism- Give timely feedback of any variation of activities or change of scope of the job and provide solutions.
* Documentation: Ensure that all the project information’s are centrally documented in a timely and accurate manner.
* Manage customer escalation with relevant authorities within the company.
5. KEY DECISIONS
* Information Management
* Information Management
6. KEY PERFORMANCE INDICATORS (KPIs)
* Administrative escalations judiciously resolved
* Ensure that the turnaround time from quoting to payment is as short as possible
* Administrative escalations judiciously resolved
* Ensure that the turnaround time from quoting to payment is as short as possible
7. KEY RELATIONSHIPS
* Internal – various Department
* External – clients
* Internal – various Department
* External – clients
8. QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Expertise Minimum requirement
Academic qualification/s Degree in Telecommunications / Electricals
Relevant professional qualification Four years or more in the GSM/CDMA field and the telecommunication field in general.
Skills Possess excellent customer service skills
Strong analytical skills
Good communication skills
Good planning
Relevant experience Two years experience in Account Management with significant customer service responsibilities
Specialized software IT Proficiency
Expertise Minimum requirement
Academic qualification/s Degree in Telecommunications / Electricals
Relevant professional qualification Four years or more in the GSM/CDMA field and the telecommunication field in general.
Skills Possess excellent customer service skills
Strong analytical skills
Good communication skills
Good planning
Relevant experience Two years experience in Account Management with significant customer service responsibilities
Specialized software IT Proficiency
9. COMPETENCIES & PERSONAL ATTRIBUTES
* Ability to prospect new business
* Ability to adjust priorities and manage time wisely in a fast-paced environment
* Ability to communicate in a clear, concise, understandable manner
* Must have good interpersonal skills
* Good written and oral communication skills
* Ability to display a high degree of professionalism and integrity
* Well organized and collaborative approach to work
Your application with a complete detailed curriculum vitae should be emailed urgently to jobsfmc@yahoo.com and send a copy to frankmconsult@yahoo.com* Ability to prospect new business
* Ability to adjust priorities and manage time wisely in a fast-paced environment
* Ability to communicate in a clear, concise, understandable manner
* Must have good interpersonal skills
* Good written and oral communication skills
* Ability to display a high degree of professionalism and integrity
* Well organized and collaborative approach to work
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