Head of Technical Job Vacancy

1. Job Identification
Job Title: Head of Technical
Department:Technical
Reports to:Executive Director
2. Job Purpose
  • Responsible for ensuring the highest level of productivity throughout the Technical Department. To be a role model and leader – able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results and Project completed on time.
  • Planning and execution of technical projects covering IP PABXs, Structured cabling, Security solutions, Networking and Fibre optics.
  • Offering technical consultancy to the enterprise department in relation to projects being prospected for.
  • Quality assurance management.
3. Job Dimensions

  • Management of the escalated technical issues.
  • Planning the implementation of technical projects – this entails preparation of implementation schedules and resource allocation and coordination of project teams
  • Supervision of projects to ensure compliance with implementation schedule.
  • Conducting IMR surveys with the aim of generation of BQs or preparation of proposals for prospective clients.
  • Quality assurance management through site visits and installation monitoring to ensure compliance with standards.
  • Carrying out technical installations.
4. Key Result Areas
A) Technical  Management
  • Ensuring that all escalated technical issues are well managed through coupling of resources or even further escalation.
  • Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations
  • Documentation: Ensure that all the Technical staff CSRs and timesheets are documented accordingly.
  • Ensure that Finance department is duly informed of the charges to be invoiced to clients based on the CSR reports.
B) Project Design, Planning and Implementation
  • Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs.
  • Project Implementations: Ensure that projects implementations are carried out as planned
  • Liaising with Enterprise department on technical presales issues as per the Technical SLA.
5. Key Decisions
  • Technical Resource allocations
  • Technical Labour costing in projects
6. Key Performance Indicators (KPIs)
  • Technical escalations judiciously resolved.
  • Customer care – Response to user support related issue as per Technical SLA.
  • Projects are properly planned and resources appropriately allocated.
  • Enterprise Department is duly supported as per the Technical SLA.
  • Installations are managed to ensure quality workmanship and adherence to appropriate standards.•
7. Key Relationships
  • Internal – Enterprise Department
  • External – Clients
8. Qualifications, Knowledge and Experience
Academic qualification/s
  • Bachelor’s Degree in Electrical and Electronics Engineering,
Relevant professional qualification
  • CCNA, CCNP, PMP (Project Management Professional), Diploma in Project Management
Skills
  • SME solutions design
  • Knowledge of installation and configuration routers switches, routers and firewalls
  • Designing and installation of LAN, WLAN and WAN solutions
  • Designing and Implementation of VOIP solutions.
  • Designing and installation of telecommunication systems including structured cabling, Telecommunication equipment
  • Programming, installing and Maintaining PABXs (Alcatel, Panasonic, Siemens, Cisco,
  • Network audits : Power measurements, Voltage Standing Wave Ratios, Antenna
  • Fibre optics expertise
  • Design and installation of Security solutions (CCTV, Access Control, Alarms, etc. )
  • Installation of UPS and Switch gears
Relevant experience
  • 3 years experience in corporate client Network infrastructure and Equipment installation and support. 2 years experience in project management.
Specialised software
  • Microsoft  Project, Microsoft Visio, AUTOCAD
9.  Competencies & Personal Attributes
  • Negotiation and interpersonal skills
  • Presentation/training skills
  • Report writing and analysis skills
  • Proposal writing skills
  • Leadership and Motivational skills
  • Project Management skills
  • Service Desk and Service Level Agreements Management.
  • Customer Service skills and competences
If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com



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