A hotel night manager job is multi-faceted, to work in conjunction with the Hotel management team in all aspects of managing the night time operation of the Hotel in order to ensure the smooth running of the Hotel operation at night in Front Office, Rooms, Reception and F & B and to ensure superior service and product quality is maintained.
Qualifications
- O Level aggregate B- with “B” in English
- Diploma in Business studies, Hotel/Institutional management. From any recognised training institution.
- At least 5 years preferably in same/ similar position in hospitality industry.
Or
- Masters/Bachelor Degree in Hotel Management/Tourism.
- BA degree and /or at least 3 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.
- Experience in the hospitality industry is preferred.
Responsible
- Hotel Night Duty Management
- Managing and maintaining a secure Hotel environment.
- Ensuring the Hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance &cleanliness.
- Providing first class customer service
- Duty staff management , discipline and motivation.
Mental & Physical Requirements: Knowledge, Skills & Abilities
- Approachable, committed , enthusiastic , flexible and self motivated and social – “a people’s person”
- Previous Hotel experience , either in the role of Night Manager / Night Auditor or Duty manager or in an associated hotel role such as Front office , Rooms , Reception or Reservations.
- Able to demonstrate excellent interpersonal and especially customer service skills.
- Analytical and creative.
- Good planning and organizational skills, effectively and efficiently handle multiple, simultaneous, and complex.
- Tact and diplomacy in dealing with staff-related to work environment needs. Ability to relate to staff at all levels, encourage and motivate people.
- Ability to maintain effective working relationships with all levels of staff and public.
- Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
- Hotel computer skills.
- The ability to write reports, keep records, and work within budgets
Summary of Position
We are looking for a professional, energetic, enthusiastic Night Manager.
Responsible for supervising all staff working the nightshift, guest services especially at front desk functions, financial aspects e.g. nightly audits, various financial reports, and property management e.g. dispatching maintenance staff to fix various.
Send your CV’s only to mycv@myjobseye.com
