Position Summary
We are looking for experienced individuals with passion and commitment for the position of:Customer Service Representative
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Duties and Responsibilities:-
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Update information onto the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
- Patiently listens and responds to customer queries.
- Understand and adhere to the escalation process.
- Provide peer support to other Customer Service Representatives in an effort to improve overall team performance
Education and experience:
- A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
- Fluent in the English Language (neutral and clear accent)
- Good typing and IT literacy skills
Key competencies and attributes:
- Remains calm when faced with difficulty or angry customers.
- Flexible to work day and night shift hours.
