Check your search results here

Customer Service Representative – Inbound: Horizon Contact Centers Ltd

Position Summary
We are looking for experienced individuals with passion and commitment for the position of:Customer Service Representative
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Duties and Responsibilities:-
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Update information onto the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.
  • Provide peer support to other Customer Service Representatives in an effort to improve overall team performance
Education and experience:

  • A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
  • Fluent in the English Language (neutral and clear accent)
  • Good typing and IT literacy skills
Key competencies and attributes:
  • Remains calm when faced with difficulty or angry customers.
  • Flexible to work day and night shift hours.
To apply for this position please log onto our

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here