Overall Purpose of the Job
Reporting to the Head of Retail & SME Banking, the position will be responsible for providing operational support on credit issues and assume accountability for the business credit applications, development and follow up with Relationship Managers and Credit Department.
Duties and Responsibilities:
- Carry out and oversee general administrative, operational and HR duties in the Branch including managing staff on KYC/AML Policies.
- Manage operational risk for the branch to prevent losses and other associated risks
- Market the Bank’s products to ensure growth in the Asset and Liability book.
- Ensure excellent customer service by continuously reviewing and maintaining efficient and customer focused processes.
- Implementation of plans for customer retention.
- Identifying opportunities for selling and cross-selling of the Bank’s products
- Developing and implementing sales plans/activities to acquire profitable business relationships between the Bank and its customers.
- Maintaining existing client relationships, attending to client’s needs and managing their expectations.
- Providing leadership and guidance to the Branch staff including their development and welfare.
Minimum Qualifications and Experience:
- A Bachelor of Commerce, Finance or Accounting degree from a recognized university.
- Holders of AKIB, CPA (K), CPS, CFA, CISA will have an added advantage.
- Minimum seven years banking experience, with at least three years working experience in senior positions in retail/corporate relationship management and branch management.
Personal Profile:
- Excellent oral and written communication skills.
- Highly organized and able to prioritize workloads and meet tight deadlines.
- Strong analytical, problem solving and networking skills.
- Competence in credit skills, sales and negotiations.
- Effective people management skills including the ability to establish good professional relationships.
Applications to indicate how your experience matches the position requirements and attaching detailed CV indicating current position, salary and names and contacts of three referees should be forwarded to:
Head of Human Resource
African Banking Corporation Limited
ABC Bank House, 4th Floor, Woodvale Grove, Westlands
P.O Box 46452-00100, Nairobi.
African Banking Corporation Limited
ABC Bank House, 4th Floor, Woodvale Grove, Westlands
P.O Box 46452-00100, Nairobi.
Closing date for receiving applications is Friday, 28th May 2010.
Only short listed candidates will be contacted.
