Position Summary:-
The Customer Service Representative is required to proved exceptional customer service experience to customers by handling incoming call in a highly professional manner in a target based environment, where meeting Key Performance Indicators is important.
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Duties and Responsibilities:-
The Customer Service Representative is required to proved exceptional customer service experience to customers by handling incoming call in a highly professional manner in a target based environment, where meeting Key Performance Indicators is important.
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Duties and Responsibilities:-
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Update information onto the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
- Patiently listens and responds to customer queries.
- Understand and adhere to the escalation process.
- Provide peer support to other Customer Service Representatives in an effort to improve overall team
Education and experience:
- A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
- Fluent in the English Language (neutral and clear accent)
- Good typing and IT literacy skills
Key competencies and attributes:
- Remains calm when faced with difficulty or angry customers.
- Flexible to work day and night shift hours
Application procedure
To apply for this position, please log on to www.horizoncontactcenters.com
Closing date: 14th May 2010
To apply for this position, please log on to www.horizoncontactcenters.com
Closing date: 14th May 2010
