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BPO/ Contact Center Trainer: Flexi Personnel Job Adverts

Our Client, a Business Process Outsourcing (BPO) Contact Center firm is looking for a Team Leader.

The successful candidate will be responsible for;
  • Planning departmental/functional training budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems;
  • Team building
  • Evaluating training and development programmes;
  • Amending and revising programmes as necessary, in order to adapt to the changes that occur in the work environment;
  • Helping junior trainers solve specific training problems, either on

    a one-to-one basis or in groups;
  • Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
  • Increasingly, having an understanding of e-learning techniques;
  • Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization;
  • Producing training materials for in-house courses; identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
  • Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
  • Ensuring that statutory training requirements are met;
  • Planning and coordinating training, including inductions for new staff;
  • Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
  • Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important;
  • Report on conversion percentage of employees post training
  • Conduct monthly project meetings with team leaders with Minutes, Action Points and Resolutions.
If you have the capability and competences to perform all of the above tasks, send your CV ONLY to recruit @ before 7th April 2010.


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