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Retail Centre Supervisor: Safaricom Jobs in Kenya

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Retail Centre Supervisor
Ref: RC – RCS– FEB10

Reporting to the Retail Centre Manager, the job holder’s key responsibilities will be to:
• Supervise the provision of high quality retail & customer service in the assigned retail center by monitoring the floor operations;
• Monitor the queue flow and coordinate service to ensure quick and quality service delivery;
• Attend to operational customer issues that arise on the shop floor;
• Supervise the Retail Centre Agents
• Collect cash from Retail agents for safe keeping to reduce the amount of cash on the floor;
• Supervise stock movement within the retail center.

The ideal candidate should possess the following skills and competencies:

• Degree in a Business discipline/ Social Sciences from a recognized university;
• 3 years working experience selling in a retail environment of which 1 year has to be in retail store management and supervisory role;
• Excellent working knowledge of Ms Office suite;
• Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions to avoid loss or damage;
• Ability to review customer trends to prioritize how service will be delivered to them based on demand and resources available;
• Ability to get the best out of staff through various motivational activities;
• Ability to establish & maintain a positive public image with customers;
• Good customer service skills with excellent communication and interpersonal skills.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday, 12th February 2010.

The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: hr @

Any questions on this opportunity please email: or get us on facebook

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