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Retail Centre Manager: Safaricom Jobs in Kenya

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Retail Centre Manager
Ref: RC – RCM– FEB10

Reporting to the Area Retail Manager, the job holder will be responsible for managing the day to day operations of the assigned Retail Centre Outlet by providing leadership and guidance to the Retail Centre staff.

The job holder’s key responsibilities will be to:

• Generate ideas and follow up on their effective execution to ensure achievement of set shop sales targets i.e. monthly, quarterly and annually;
• Drive achievement of set shop customer satisfaction targets as measured in the CDI through process innovations and staff skill set development;
• Implement the defined business process/channels through which the retail sales service will be delivered to customers within the assigned Retail Centre;
• Define and implement staff and shop performance indicators and follow up on their measurement;
• Identify, reward high performance, discipline staff and recommend staff promotions
• Mentor, coach and lead the Retail Center staff to ensure long term and sustainable performance;
• Implement the defined business process for cash management in the Retail Centre to ensure delivery of service to the customer;
• Implement the defined business process for stock management in the Retail Centre to ensure delivery of service to customers and efficiency and accountability in stock management;
• Manage and monitor assigned budget.

The ideal candidate should possess the following skills and competencies:

• Degree in a Business discipline / Social Sciences from a recognized university;
• 3-5 years working experience of which 2 years has to be in supervisory role in Retail Store management in a busy commercial environment;
• Excellent working knowledge of Ms Office suite;
• Ability to review customer purchasing trends to develop local sales promotions, understand customer expectation and use it to develop or improve business processes;
• Ability to plan, monitor & forecast for resources in the Retail Centre, reconcile cash & stock and monitor stock movements;
• Ability to negotiate and influence stakeholders by establishing and maintaining a positive public image with customers;
• Service delivery orientated with strong commercial awareness;
• Good people management skills and the ability to motivate your team to achieve set targets.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday, 12th February 2010.

The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: hr @

Any questions on this opportunity please email: or get us on facebook

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