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Area Retail Manager: Safaricom Jobs in Kenya

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In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Area Retail Manager
Ref: RC – ARM– FEB10


Reporting to the Head of Retail Sales, the job holder will be responsible for growing Safaricom Retail Business within the assigned area through sales & business process innovation that will lead to achievement of the area retail sales target as well as achieve the desired customer satisfaction levels.

The job holder’s key responsibilities will be to:

• Generate ideas and follow up on their effective execution to ensure achievement of set area targets;
• Drive achievement of set area customer satisfaction targets as measured in the CDI through process innovations and staff skill set development;
• Define and implement staff and shop performance indicators and follow up on their measurements;
• Identify and recognize high performance through the laid down processes and procedures;
• Mentor, coach and lead to ensure long term and sustainable high performance;
• Day to day management of staff issues that impact on performance;
• Cash and stock management of all assigned retail centers as per defined business processes.

The ideal candidate should possess the following skills and competencies:

• Degree in a Business discipline or social sciences from a recognized university;
• 6-8 years working experience of which 3 years will be in Retail Store management in a commercial environment;
• Excellent knowledge of Safaricom products & services;
• Strong leadership skills with the ability to analyze and diagnose retail issues;
• Ability to plan, monitor & forecast for resources in all the assigned retail outlets, reconcile cash & stock and monitor stock movements;
• Ability to review customer purchasing trends and generate ideas for revenue generation to ensure achievement of set area sales targets;
• Good people management skills with the ability to motivate teams to achieve set targets;
• Excellent communication skills with exception interpersonal and report writing skills;
• Highly innovative, creative with excellent analytical and decision making skills.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday, 12th February 2010.

The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: hr @ safaricom.co.ke




Any questions on this opportunity please email: kenyanjobsandvacancies@googlemail.com or get us on facebook
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