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Account Manager Job in Kenya

Our client is a branding company is looking to recruit a committed, innovative, dynamic and energetic individual to grow and strengthen its business activities in the country.

The person should be a team player.

Preferably a person with a degree in a business related course.

Key Responsibilities.

  • Managing client accounts
  • Managing account executives
  • Dealing with all aspects of an advertising campaign
  • Ensuring necessary actions are undertaken by the Accounts team
  • Driving revenue targets for the client portfolio they manage
  • Researching new business leads and pitching for new business
  • Maintaining and building relationships with existing clients
  • Setting and achieving CS department goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures and policies.
  • Developing the job performance standards and goals for all CS to achieve the organization’s customer service and retention goals and assist in reaching revenue objectives.
  • Assisting in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  • Assisting in the development and implementation of ‘best practices’ processes across the organization to ensure tremendous efficiency resulting in reduced costs and improved client service.
  • Accountable for the management, guidance and performance of team’s member.
  • Assigning and directing the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.
  • Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  • Establishes and maintains quantity and quality standards. Provides direct and timely feedback to all staff on the results.
  • Help solve problems that affect the service, efficiency, and productivity of the front end.

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