Technical Lead, Enterprise Integration & CRM Planning, Job in Kenya

Brief Description

Reporting to the Head of Department – Digital BSS Tribe , the position holder will be responsible for strategy, design, development and planning the future of enterprise integrations and CRM systems.   

Key Responsibilities

Project delivery & rollout- Have an E2E accountability for strategy, planning, execution and delivery of robust technical solutions within the domain. Ensure all projects assigned are delivered on time and meet the organization’s quality standards.

Delivery – Lead the design, development, and rollout of complex enterprise integrations across various upstream channel systems and downstream BSS and OSS platforms e.g., billing, provisioning, HLR etc.

Modernization – Responsible for architecture evolution towards cloud-native platforms and adoption of AI in BSS systems.

Processes Automation – E2E accountability for business process optimization and re-engineering.

Leadership & HR management – Mentor a team of engineering managers and software engineers to ensure an engaged and motivated team. Lead in adoption of agile delivery practices. Build the skillset according to the fit for future programs. Undertake quarterly, bi-annual and annual team performance management. Execute regular team and one-on-one engagements.

Financial management – budget planning, budget rollout execution, vendor management, contract compilation & monitoring.

Thought Leadership – Stay up to date on the latest trends and innovations in integration and CRM technologies and influence peers and industry

Stakeholder Engagement – Partner with business stakeholders across various business units to understand user stories, prioritize them based on impact and translate them into technical solutions.

Governance and compliance -Ensure that technical solutions are compliant to all documented Safaricom coding standards, best practices and security standards.


University Degree in computer science or engineering 

7+ years in software development and integration in the telecom domain with 5+ years in management position. 

Experience working with Integration APIs and CRM Systems.

How to Apply

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